At a Glance
- Tasks: Support smooth operations and provide excellent customer service in a dynamic workplace.
- Company: Join Compass Group, a leader in the industry with a focus on people and progress.
- Benefits: Competitive pay, great perks, and opportunities for learning and development.
- Other info: Full-time role with a chance to advance in a vibrant team.
- Why this job: Make a real impact while growing your career in a supportive environment.
- Qualifications: Polite, professional attitude and strong communication skills required.
The predicted salary is between 28000 - 30000 € per year.
Salary: £14.23 per hour
Shift hours: Full Time
We’re currently recruiting a dedicated Workplace Assistant to help ensure the smooth running of the operations in 14Forty on a full time basis, contracted to 37.5 hours per week. As a Workplace Assistant, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Shift Pattern:
- Mon: Full‑time (Days)
- Tues: Full‑time (Days)
- Weds: Full‑time (Days)
- Thurs: Full‑time (Days)
- Fri: Full‑time (Days)
- Sat:
- Sun:
Please note: This role is contracted to weeks per year.
Key Accountabilities:
- To be polite, professional and friendly with all customers, clients and colleagues; ensuring the highest level of customer experience.
- Taking ownership of all situations by demonstrating a can‑do attitude towards individual customer or client requests striving to exceed customer expectations.
- Fully understand the meeting room AV infrastructure and equipment, to be the first point of contact to resolve technology issues.
- Work with IT and raise appropriate service tickets to enable higher level faults to be resolved.
- Have a full understanding of which business groups are onsite and where they are located.
- Liaise with security and give details of cars being left onsite, or staff staying later.
- Ensure the Regional Facilities Manager (Client) is fully updated on issues and problems.
- Receptionist/Switchboard duties (Answering calls) on allocated days.
- Answer and direct phone calls, emails, and other inquiries with professionalism and efficiency.
Workplace Assistant Duties:
- Co‑ordinate meeting room bookings and requirements, collating data on usage.
- Ensure coffee machines are functional, manage milk, fruit, replenish free issue teas and coffee.
- Be part of the Office‑Space fault reporting process, ensuring issues are dealt with promptly.
- Liaise with and report security issues to ISD (security specialist) and client plus raise Office‑Space ticket.
- Log all maintenance issues in Office‑Space, liaise with contractors then close ticket on completion.
- Ensure all contractors sign the authority to workbook.
- Request attendance from business park for various issues within the landlord’s domain.
- Daily Walk‑around Fire Exits checks AM only.
As part of Compass you’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK’s biggest businesses.
Location: Watford
Facilities Assistant / Reception – Full Time – Watford employer: Recruit4Mum
At Compass Group UK, we pride ourselves on being an exceptional employer that values our employees' growth and individuality. Working as a Facilities Assistant in Watford offers you the chance to be part of a supportive team that prioritises a high standard of service while providing competitive pay and numerous opportunities for professional development. Join us to enjoy a vibrant work culture where your contributions are recognised and rewarded, making every day meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Assistant / Reception – Full Time – Watford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Compass Group and their values. This will help you connect with the team and show that you're genuinely interested in being part of their workplace.
✨Tip Number 2
Practice your customer service skills! As a Workplace Assistant, you'll be interacting with clients and colleagues all day. Think of examples from your past experiences where you've gone above and beyond to help someone, and be ready to share those stories.
✨Tip Number 3
Be prepared for tech questions! Since you'll need to handle AV equipment and tech issues, brush up on your knowledge about common meeting room tech. If you can demonstrate your problem-solving skills in this area, you'll stand out!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start.
We think you need these skills to ace Facilities Assistant / Reception – Full Time – Watford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the specific job description. Highlight your relevant experience and skills that match what we’re looking for in a Facilities Assistant. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Recruit4Mum
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of a Workplace Assistant, like managing meeting room bookings and handling customer inquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with clients and colleagues, be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond to exceed expectations. This will highlight your can-do attitude and commitment to providing excellent service.
✨Be Tech-Savvy
As a Workplace Assistant, you'll need to handle AV equipment and resolve tech issues. Brush up on your knowledge of common office technology and be ready to explain how you've dealt with similar situations in the past. This will reassure the interviewer that you can tackle any tech challenges that come your way.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company culture aligns with your values.
