At a Glance
- Tasks: Lead a tech-savvy team to enhance desktop support and user experience.
- Company: Join Haven, part of the award-winning Bourne Leisure family.
- Benefits: Enjoy 25 days holiday, annual bonuses, and discounts on holidays.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact in a supportive, innovative environment.
- Qualifications: Experience in IT management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Haven is looking for an experienced EUC & Desktop Services Manager to join our Technology team. This is a key leadership role responsible for the day-to-day management of our Desktop 2nd line team and the delivery of our End User Computing strategy across the business. You'll take ownership of desktop operations, device lifecycle management, and EUC transformation projects - ensuring our teams have modern, secure, and efficient technology to excel in their roles. Working closely with stakeholders across engineering tribes, squads, and wider business functions, you'll drive service improvement, champion automation, and lead your team to deliver an outstanding employee technology experience.
This is a hands-on, high-impact role for a leader who can balance operational demands with strategic delivery, inspire their team, and bring a genuine passion for great service.
Your Opportunity
- Lead and develop the Desktop 2nd line team through regular 1-2-1s, PDPs, and team meetings
- Oversee daily desktop operations and service performance, including incident response and resolution targets
- Drive EUC strategy - evaluating new devices and technologies and delivering transformation projects
- Own device lifecycle management including selection, procurement, and hardware compliance
- Implement automation to improve the efficiency of building, deploying, and supporting desktop devices
- Act as a key escalation point for tickets and complex team issues
- Manage IT asset stock availability and data accuracy across the EUC estate
- Lead customer satisfaction initiatives including surveys and ticket spot checks
- Oversee onboarding of new IT services into support systems, service catalogue, and training trackers
- Contribute to multi-year EUC estate planning and cost optimisation
What we'd like you to bring
- Proven experience managing IT or desktop support teams, including performance development and mentoring
- Strong background in EUC operations or desktop support management
- Experience delivering EUC projects or device rollouts in a live environment
- Hands-on knowledge of Microsoft Intune, Autopilot, and modern device management platforms
- Understanding of device lifecycle management, compliance requirements, and security standards
- Excellent communication skills - able to translate technical concepts for varied audiences
- Strong organisational skills with the ability to balance operational and strategic demands
- Calm, empathetic leadership style with the ability to make decisions under pressure
- Microsoft qualifications and/or desktop technology certifications (desirable, not essential)
- Experience with Service Management or Product Management environments (advantageous)
Why Haven?
You'll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year. At Haven, we're one great team, united by our passion for creating amazing experiences for our guests and our people. You'll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.
What's In It For You?
- 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us.
What We Offer
- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
- Annual bonus
- 20% discount on both Haven & Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena, London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
EUC & Desktop Support Manager – Hertfordshire, HP2 4YL employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land EUC & Desktop Support Manager – Hertfordshire, HP2 4YL
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Recruit4Mum values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Recruit4Mum might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Recruit4Mum!
✨Direct Apply to Recruit4Mum
Let's not forget to apply directly through the Recruit4Mum website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EUC & Desktop Support Manager – Hertfordshire, HP2 4YL
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Recruit4Mum.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Recruit4Mum. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Recruit4Mum
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
