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For Companies At a Glance
- Tasks: Lead complex client projects, ensuring delivery excellence and client satisfaction.
- Company: Dynamic telecommunications company focused on innovation and teamwork.
- Benefits: Hybrid working, access to digital learning, and active diversity networks.
- Other info: Opportunities for growth and development in a supportive culture.
- Why this job: Make a real impact by managing exciting projects in a fast-paced environment.
- Qualifications: Experience in project management and ITIL processes, ideally in telecoms.
The predicted salary is between 55000 - 65000 £ per year.
Your role
As an Engagement Manager, you’ll take full ownership of complex client projects that are service-based contracts, ensuring delivery excellence, financial performance, and client satisfaction. You’ll manage engagements through their entire lifecycle, from start-up to close-down, driving compliance with UK project governance standards and contractual obligations. Your role includes overseeing risk and issue management, financial reporting, invoicing, and change control, while motivating teams and maintaining clear communication with stakeholders. You’ll also identify opportunities for additional business, ensure accurate forecasting, and deliver projects on time and within budget, all while meeting or exceeding client expectations.
Lead end-to-end engagement delivery governance, risk management, financial control, and contract compliance to achieve margin and timeline targets. Build strong client relationships, ensuring clear communication, accurate reporting, and exceptional service delivery while spotting growth opportunities. Drive team performance and project success through effective planning, stakeholder management, and adherence to UK UPM and mandatory standards.
Key Performance Indicators (KPIs)
- On-time delivery of project milestones
- Achievement of SLA/KPI targets
- Budget adherence and effective cost management
- Client satisfaction scores and stakeholder feedback
- Quality and completeness of project documentation
Your profile
We’re looking for an Engagement Manager with a proven track record of delivering complex service-based contracts end-to-end, ideally within the telecommunications or technology sector. You’ll bring expertise in ITIL processes, customer support operations, and formal project management methodologies, combined with strong consulting skills and the ability to manage distributed teams across multiple clients and environments. Successful delivery of service-based projects in a B2B environment from inception to completion, meeting cost, time, and quality targets. Experience in telecoms or wireless environments, with strong ITIL and customer support knowledge. Skilled in managing multiple clients, business lines, and transformation programs using formal methodologies. Ability to analyze business requirements, manage bids, and lead diverse teams across cultures.
Qualification
Degree in Engineering, Business, or equivalent experience; ITSM certification preferred.
What you’ll love about working here
- Hybrid working
- Open access to digital learning platforms
- Active employee networks promoting diversity, equity and inclusion
Need to know
All roles will require a level of security clearance; BPSS. We will offer an interview to all candidates who declare a disability and meet the minimum essential criteria for the role. This role is based in Newbury.
Engagement Manager – Newbury employer: Recruit4Mum
Contact Detail:
Recruit4Mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager – Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in telecommunications or technology. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and client engagement. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific projects where you delivered results. Use metrics to highlight your success in managing budgets and timelines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Engagement Manager – Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Engagement Manager role. Highlight your experience with complex service-based contracts and any relevant ITIL or project management skills. We want to see how you’ve delivered projects successfully in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've managed client relationships and driven project success, especially in the telecoms or technology sectors.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve met or exceeded KPIs, managed budgets, and delivered projects on time. We love numbers that tell a story!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Recruit4Mum
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you overcame them, and the results you achieved. This will show your potential employer that you have the hands-on experience needed for managing complex client projects.
✨Master the Financials
Since financial performance is key in this role, brush up on your financial reporting skills. Be prepared to talk about how you've managed budgets, invoicing, and cost control in previous projects. Highlight any instances where you successfully delivered projects within budget while maintaining quality.
✨Showcase Your Stakeholder Management Skills
Engagement Managers need to maintain clear communication with stakeholders. Think of examples where you’ve built strong relationships with clients or team members. Discuss how you’ve handled difficult conversations or conflicts, and how you ensured everyone was aligned throughout the project lifecycle.
✨Demonstrate Your ITIL Knowledge
Given the emphasis on ITIL processes in this role, be ready to discuss your understanding and application of these methodologies. Share specific examples of how you've implemented ITIL practices in your previous roles, and how they contributed to successful project outcomes.