At a Glance
- Tasks: Deliver exceptional spa treatments and create memorable experiences for guests.
- Company: Join the Apex family, known for its warmth and teamwork.
- Benefits: Comprehensive training, flexible hours, and a fun work environment.
- Other info: Exciting career growth opportunities in a vibrant spa setting.
- Why this job: Be yourself while making a real impact on guest satisfaction.
- Qualifications: HNC in beauty therapy and customer service experience required.
The predicted salary is between 12 - 15 £ per hour.
Apex Waterloo Place Hotel, Edinburgh, EH1 3BG
Why join Apex Hotels?
You will receive a warm welcome into the Apex family on joining us as a Casual Spa Therapist in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Spa Department.
Apex Hotel's Spa offers a diverse menu, including beauty, massage and the use of ESPA products. We are currently looking for a Casual Spa Therapist to assist the Spa with busy periods.
Starting your Journey:
As a Casual Spa Therapist, you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. You will deliver exceptional customer service through health and beauty treatments and customer care, and promote the spa products and services.
You will embrace every opportunity to create extra special moments for our guests to provide a personal experience they will want to share.
Joining the dedicated Spa department, you will:
- Conduct treatments to an exceptional degree, following Apex Brand Standards at all times
- Ensure reception and relaxation areas are clean, tidy and welcoming, as well as fully stocked
- Handle enquiries in person, via telephone and email
- Process bookings and payments
- Maintain and clean all equipment to an effective operational level
- Meet required standards of service delivery within the spa (Efficiency, Accuracy, Customer Care) with an emphasis on exceeding customer satisfaction and loyalty
- Provide a tailored service towards individual clients
- Be responsible for working unsupervised
As a Casual Spa Therapist, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel. You will love chatting to our guests offering help and assistance, be a great multi-tasker, efficient at solving guest enquiries, and always have a smile for our teams and guests.
On your first day, you will begin a structured 12-week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Therapist. With this in mind, we are looking for a Spa Therapist who:
- Can deliver excellent standards
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Has experience of working in a customer-facing role
- Holds a HNC in beauty therapy
- Has an excellent level of English – written and oral
- Previous experience of working within a Spa environment is desirable
We encourage you to bring your true self to work – we recruit for attitude and train for skill. We'll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big; there's a place here for you.
Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.
Casual Worker Spa Therapist – Edinburgh employer: Recruit4Mum
Apex Hotels is an exceptional employer that fosters a warm and inclusive work environment, where family values of Trust, Passion, Friendliness, and Teamwork are at the core of our culture. As a Casual Spa Therapist in Edinburgh, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills while delivering outstanding customer service in a vibrant spa setting. Join us to bring your unique personality to the team and create memorable experiences for our guests in a supportive and dynamic atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Worker Spa Therapist – Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Apex Hotels' social media and website. Understanding their values of Trust, Passion, Friendliness, and Teamwork will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! As a Spa Therapist, you'll be interacting with guests all day. Think of examples from your past experiences where you've gone above and beyond for customers, and be ready to share those stories during your chat with them.
✨Tip Number 3
Bring your personality to the table! Apex wants you to be yourself, so don’t hold back. Show them your unique vibe and how it can enhance the guest experience. A friendly smile and a genuine attitude can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the amazing opportunities at Apex Hotels right there. Let’s get you started on this exciting journey!
We think you need these skills to ace Casual Worker Spa Therapist – Edinburgh
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express yourself and share what makes you passionate about being a Spa Therapist.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your relevant experience in customer service and beauty therapy, and connect it back to how you can contribute to our warm and friendly environment at Apex Hotels.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Apex family!
How to prepare for a job interview at Recruit4Mum
✨Know Your Treatments
Familiarise yourself with the range of treatments offered at Apex Hotels, especially those using ESPA products. Be ready to discuss your experience with similar treatments and how you can deliver them to the high standards expected.
✨Showcase Your Personality
Apex values personality and friendliness, so let your true self shine during the interview. Share personal anecdotes that highlight your passion for customer service and how you create memorable experiences for guests.
✨Demonstrate Teamwork Skills
Since teamwork is crucial in the Spa Department, prepare examples of how you've successfully worked in a team before. Discuss how you handle challenges collaboratively and support your colleagues to ensure a smooth operation.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the spa environment. This shows your genuine interest in the position and helps you understand how you can contribute to the team and enhance guest experiences.
