At a Glance
- Tasks: Lead evening operations, ensuring guest safety and service excellence.
- Company: Holme Lacy House Hotel, a welcoming and inclusive environment.
- Benefits: Competitive pay, flexible hours, and a supportive team culture.
- Other info: Join a diverse team committed to inclusion and personal growth.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hospitality, strong customer service, and problem-solving skills.
The predicted salary is between 25000 - 30000 € per year.
As Duty Manager, you’ll play a crucial role in bringing that magic to life. As the operational lead on duty during evening hours (5pm–10pm), the Duty Manager ensures guest safety, service excellence and brand presentation across the hotel. They maintain visible leadership, proactively resolve issues, and coordinate teams to keep standards consistently high. The role safeguards health & safety, licensing and compliance requirements, leads calm incident response, and supports a welcoming, professional atmosphere for guests and teams. The Duty Manager role‑models our GLOW values—Guest‑Heartedness, Limitless Thinking, Owning Your Impact and Win as One—strengthening experience, efficiency and team culture.
Responsibilities
- Maintain a visible management presence across guest areas.
- Proactively engage with guests; resolve concerns professionally and efficiently.
- Apply appropriate compensation in line with guidelines.
- Monitor bars, restaurants and entertainment areas for consistent service standards.
- Monitor buffet presentation to ensure food remains fresh and appealing.
- Role‑model Guest‑Heartedness in every interaction.
Health, Safety and Security
- Take responsibility for guest and team safety; attend first‑aid incidents.
- Ensure compliance with fire, health & safety and licensing regulations.
- Conduct safety walkarounds (BOH security, perimeter, lighting).
- Identify hazards and act immediately.
- Own Your Impact by keeping accurate, timely incident records.
Operational Standards and Brand Presentation
- Complete structured evening checklist to maintain standards.
- Monitor lighting, heating, ambience, cleanliness and presentation.
- Observe service delivery and coach in‑the‑moment.
- Apply Limitless Thinking to identify simple improvements.
Team Leadership and Communication
- Act as escalation point for supervisors.
- Maintain strong cross‑department communication.
- Adapt style to different personalities; lead calmly under pressure.
- Promote a positive, inclusive culture aligned to GLOW.
- Win as One by coordinating teams for smooth operations.
Financial and Energy Awareness
- Monitor operational efficiency; turn off unnecessary utilities.
- Make cost‑conscious decisions without compromising guest experience.
- Follow guidelines for compensation; protect stock and revenue.
Behaviours, Skills & Experience
- Strong knowledge of Health & Safety legislation.
- First Aid qualification (or willingness to obtain).
- Knowledge within the F&B departments to be able to support on shift.
- Excellent customer service track record.
- Strong problem‑solving ability.
- Calm and professional under pressure.
- Confident decision‑maker.
- High attention to detail.
- Excellent written and verbal communication skills.
- Proven experience in a supervisory or management role within hospitality.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please do not hesitate to reach out to us.
Duty Manager – Holme Lacy House Hotel employer: Recruit4Mum
At Holme Lacy House Hotel, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises guest satisfaction and employee well-being. As a Duty Manager, you will benefit from comprehensive training and development opportunities, ensuring your growth within the hospitality industry while working in a stunning location that enhances both personal and professional experiences. Join us to be part of a team that embodies our GLOW values, where your contributions are recognised and celebrated, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager – Holme Lacy House Hotel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and team members. This way, when you walk in for an interview, you can chat confidently about how you’d enhance guest experiences and uphold those GLOW values.
✨Tip Number 2
Show off your problem-solving skills! Think of examples from your past where you’ve handled tricky situations or improved service standards. We love candidates who can demonstrate calmness under pressure and a knack for making things better.
✨Tip Number 3
Engage with us on social media! Follow our channels and interact with our posts. It’s a great way to show your enthusiasm for the role and get a feel for our culture. Plus, it might just give you some insider tips for your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who embody our values, so make sure to highlight how you align with them in your conversations.
We think you need these skills to ace Duty Manager – Holme Lacy House Hotel
Some tips for your application 🫡
Show Your Guest-Heartedness:When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond for guests in the past. Remember, it's all about making that personal connection!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your relevant skills and experiences. This will help us see how you can own your impact right from the start!
Demonstrate Your Problem-Solving Skills:As a Duty Manager, you'll need to think on your feet. Share examples in your application where you've successfully resolved issues or improved processes. Show us your limitless thinking and how you can contribute to our team culture.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team at Holme Lacy House Hotel!
How to prepare for a job interview at Recruit4Mum
✨Know the GLOW Values
Familiarise yourself with the hotel's GLOW values—Guest-Heartedness, Limitless Thinking, Owning Your Impact, and Win as One. Be ready to share examples of how you've embodied these values in your previous roles, especially in customer service and team leadership.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved guest concerns or operational issues. Highlight your calmness under pressure and decision-making abilities, as these are crucial for a Duty Manager.
✨Showcase Your Health & Safety Knowledge
Brush up on health and safety legislation relevant to hospitality. Be prepared to talk about how you would ensure compliance and handle incidents, as this is a key responsibility of the role.
✨Engage with the Interviewers
During the interview, actively engage with your interviewers. Ask questions about the hotel's operations and culture, and express your enthusiasm for creating a welcoming atmosphere for both guests and staff. This shows your commitment to the role.
