At a Glance
- Tasks: Lead property services, ensuring high-quality delivery and resident satisfaction across regions.
- Company: Join MTVH, one of the UK's largest housing associations with a strong social purpose.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Dynamic role with travel required, offering significant influence and career advancement.
- Why this job: Make a real impact on residents' lives and shape the future of property services.
- Qualifications: Extensive leadership experience in property services and a degree or equivalent qualifications.
The predicted salary is between 80000 - 100000 € per year.
Location: National role with an office base in either London or Nottingham
Salary: Competitive + Benefits
Contract Type: Permanent
Leading high‑performing, resident‑focused property services at scale, Metropolitan Thames Valley Housing (MTVH) is one of the UK’s largest housing associations, owning and managing around 58,000 homes across London, the South East, East Midlands and East of England. Our purpose is clear: everyone should have a home and the chance to live well, guided by our values Dare, Care, Collaborate and Own, and our strategy Serving People Better Every Day.
We are seeking an experienced, values‑led Director of Property Services to join our Property Senior Leadership Team, playing a critical role in the delivery of safe, compliant and resident‑focused services across our national portfolio.
The role:
- Reporting to the Executive Director of Property, the Director of Property Services provides strategic and operational leadership for Property Services across MTVH.
- The role is accountable for the development, delivery and continuous improvement of regional service plans, programmes and performance, ensuring services are high‑performing, resident‑focused and deliver value for money.
- This is a senior leadership role with significant influence across the organisation.
- You will provide visible leadership to large, multi‑disciplinary and geographically dispersed regional teams, working closely with colleagues across Repairs & Service Delivery, Asset Management, Compliance and Technical Services, Customer Services and external partners to deliver joined‑up outcomes.
- A key focus of the role is regulatory readiness, including leadership of MTVH’s approach to damp and mould, warm and dry homes, and service quality assurance, alongside effective management of latent defects and compliance obligations.
Key responsibilities:
- Provide strategic and operational leadership across Property Services, ensuring consistent, high‑quality delivery across regions.
- Lead regional teams covering technical advisory, surveying, project management and voids contract delivery.
- Drive strong operational performance, customer satisfaction and continuous improvement aligned to MTVH’s corporate strategy.
- Ensure compliance with all relevant legal, regulatory and policy requirements, including health and safety and building‑related regulation.
- Lead MTVH’s approach to damp, mould and warm, dry homes in partnership with Repairs & Service Delivery and supply chain partners.
- Oversee identification, investigation and resolution of latent defects, managing relationships with developers, contractors and warranty providers.
- Ensure robust governance, risk management, data integrity and performance reporting, including assurance to SLT and Board.
- Embed a positive, inclusive and performance‑focused culture, developing talent and building sustainable leadership capability.
About you:
- Substantial senior leadership experience in property services, repairs and maintenance within social housing or a comparable regulated environment.
- A proven track record of driving service improvement, transformation and improved customer outcomes.
- Strong commercial, contract and health and safety capability across building services and repairs delivery.
- Confident working with experienced senior leaders, able to influence, challenge and hold others to account while maintaining strong, collaborative relationships.
- Experience leading large, geographically dispersed, multi‑disciplinary teams.
- Strategic leadership skills, with the ability to align teams to organisational priorities and deliver change at pace.
- Degree‑level education or equivalent professional qualifications (e.g. RICS, MCIOB, CIH) or demonstrable equivalent experience.
This is a pivotal leadership opportunity in an organisation with genuine scale, ambition and social purpose. You will help shape how property services are delivered now and into the future, directly impacting residents’ homes, safety and experience, while supporting MTVH’s wider transformation journey to 2030. This senior role will require travel.
Director of Property Services – London/Nottingham employer: Recruit4Mum
Metropolitan Thames Valley Housing (MTVH) is an exceptional employer, dedicated to creating a positive work environment that prioritises employee growth and collaboration. With a strong focus on values such as Dare, Care, Collaborate, and Own, MTVH fosters a culture of inclusivity and performance, offering competitive salaries and benefits while empowering leaders to make impactful changes in the lives of residents across London and Nottingham. Join us to be part of a meaningful mission that not only enhances your career but also contributes to the well-being of communities.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Property Services – London/Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector, especially those who might know someone at MTVH. A friendly chat can open doors and give you insider info that could set you apart.
✨Tip Number 2
Prepare for the interview by researching MTVH’s values and recent projects. Show us how your experience aligns with their mission of delivering high-quality, resident-focused services. We love candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven service improvement and managed large teams. We want to hear about your successes and how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Director of Property Services – London/Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director of Property Services role. Highlight your experience in property services, repairs, and maintenance, and show how your values align with ours at MTVH.
Showcase Leadership Skills:We want to see your substantial senior leadership experience! Share specific examples of how you've led teams, driven service improvements, and influenced change in previous roles. This is your chance to shine!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at Recruit4Mum
✨Know the Company Inside Out
Before your interview, dive deep into Metropolitan Thames Valley Housing's mission and values. Understand their commitment to resident-focused services and how they aim to deliver safe, compliant housing. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Experience
As a Director of Property Services, you'll need to highlight your substantial senior leadership experience. Prepare specific examples of how you've driven service improvement and transformation in previous roles. Be ready to discuss how you've influenced and collaborated with multi-disciplinary teams to achieve high-quality outcomes.
✨Prepare for Regulatory Discussions
Given the focus on compliance and regulatory readiness, brush up on relevant legal and health and safety regulations. Be prepared to discuss your approach to managing compliance obligations and how you've tackled issues like damp and mould in past positions. This will show that you're not just a leader but also a knowledgeable expert in property services.
✨Demonstrate Your Vision for the Future
Think about how you can contribute to MTVH's transformation journey towards 2030. Prepare to share your vision for delivering high-performing, resident-focused services and how you would lead teams to adapt to changing needs. This forward-thinking approach will resonate well with the interviewers and showcase your strategic mindset.
