At a Glance
- Tasks: Manage fleet maintenance and ensure compliance while minimising vehicle downtime.
- Company: Join FM Conway, a family-oriented company with over 60 years of experience.
- Benefits: Enjoy 23 days holiday, pension, life assurance, and health support.
- Other info: Join a diverse team committed to innovation and excellence.
- Why this job: Be the key contact for transport queries and make a real impact.
- Qualifications: Previous service advisor experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
FM Conway is currently recruiting for a professional and motivated Service Advisor to work within our Workshop division. As our Service Advisor, you will oversee both planned and reactive maintenance, ensuring all legislative, statutory, and operator license requirements are fully met and adhered to, while minimising vehicle downtime as much as possible. This is a permanent, full-time position based in Dartford, Kent.
The duties of our Service Advisor will include:
- Acting as a principal point of contact for enquiries regarding transport and fleet maintenance queries
- Liaising with third party workshops and leasing companies on booking requirements and ensuring associated paperwork is received and correct
- Utilising the booking management system to notify operational teams on booking dates
- Checking the fleet tracking system, Samsara, and liaising with the fleet operational teams to ensure that vehicles are presented to the respective workshops at the allocated booking
- Raising and closing job cards within Freeway, ensuring all required and relevant documentation and backup information has been uploaded within the job card
- Dealing with enquiries and booking in vehicles at the service counter in workshop reception, listing any known driver’s defects and communicating to the workshop
What skills and experience do you need?
We are looking for a professional and confident candidate, who has experience of communicating with a variety of people via telephone, email, and face to face. It is essential that the successful applicant has previous experience in a service advisor role or similar position.
What benefits will you receive?
As our Service Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, company pension, life assurance, opportunities for internal and external training, and access to a wide range of shopping discounts through our Rewarding Great People platform. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and the Plant and Workshop Division:
FM Conway is a business of families with over 60 years’ experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.
We manufacture a comprehensive range of high-quality aggregates, asphalt, and concrete products to serve our clients, and we have developed a portfolio of specialised manufacturing plants and a large fleet of delivery HGV and LGV vehicles. Our Plant and Workshop division is an essential part of our projects; without the correct plant or HGV/LGV vehicles, we wouldn’t be able to transport our materials from our depots to our sites. Our team works hard maintaining our wide range of heavy plant and small tools which include excavators, dumpers, rollers, JCBs, bulkers, low loaders, grabs, tippers, bitumen tankers, relocate lorries, volumetric mixers, pavers, and planers.
So, if you would like to join the team as our Service Advisor then please click apply today, we’d love to hear from you!
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life.
At our heart, we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for. We believe in people, not algorithms. That’s why every application is personally reviewed by a member of our Recruitment Team – never by AI.
We look forward to receiving your application!
Dartford Fleet & Workshop Service Advisor employer: Recruit4Mum
FM Conway is an exceptional employer located in Dartford, Kent, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Service Advisor, you will benefit from comprehensive training opportunities, a generous holiday allowance, and access to health and wellness resources, all while being part of a family-oriented team dedicated to innovation and excellence in transportation solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Dartford Fleet & Workshop Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FM Conway. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to service advising. Think about your past experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your communication skills! As a Service Advisor, you'll be liaising with various people. During your interview, demonstrate your ability to communicate clearly and confidently. Use examples from your previous roles to highlight this skill.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the FM Conway family. Don’t miss out on this opportunity!
We think you need these skills to ace Dartford Fleet & Workshop Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight any relevant experience you have in fleet maintenance or customer service, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your values align with FM Conway's core values of Care, Innovation, Integrity, and Excellence.
Showcase Your Experience:In your application, be specific about your previous roles as a Service Advisor or similar positions. Mention any systems you've used, like booking management or fleet tracking systems, to show you’re ready to hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Recruit4Mum
✨Know Your Stuff
Make sure you understand the role of a Service Advisor inside out. Familiarise yourself with fleet maintenance processes, booking management systems, and the specific requirements mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves liaising with various stakeholders, practice your communication skills. Role-play common scenarios you might encounter, like handling customer queries or coordinating with workshops. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Experience
Be ready to discuss your previous experience as a Service Advisor or in a similar role. Prepare specific examples of how you've managed vehicle bookings, dealt with customer inquiries, or ensured compliance with regulations. This will demonstrate your capability and fit for the role.
✨Emphasise Teamwork and Values
FM Conway values care, innovation, integrity, and excellence. Think about how you can align your personal values with theirs. Be prepared to share examples of how you've worked effectively in a team and contributed to a positive work culture, as this will resonate well with the interviewers.
