At a Glance
- Tasks: Lead digital transformation initiatives for Amazon, driving growth and innovation.
- Company: Join Nestlé, a global leader in food and beverage with a focus on diversity.
- Benefits: Enjoy flexible working, competitive salary, generous holidays, and personal development opportunities.
- Other info: Be part of a diverse team that values inclusion and innovative thinking.
- Why this job: Shape the future of eCommerce while making a real impact in a dynamic environment.
- Qualifications: Experience in eCommerce and a passion for digital transformation are essential.
The predicted salary is between 63000 - 77000 £ per year.
Business Area: Nestlé UK&I Amazon Customer Transformation Manager
Location: Flexible across either our York or Gatwick offices (Hybrid working – approx. 2-3 flexible days a week in one of our fantastic offices)
Attractive Salary and some of our other fantastic benefits include:
- Car Allowance
- Potential, discretionary annual bonus
- Generous pension scheme
- 12 flexible days on top of 25 day holiday entitlement pro rata
- 2 paid volunteering days
- A focus on personal development and growth
Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
What can you expect from a career in the Nestlé Sales Team? Every day and everywhere, we are building a Sales community of unique people, that thrive together, make a positive difference and deliver market leading results. We have a fantastic opportunity for an Amazon Customer Transformation Manager to join our UK Sales team. This is a high-impact role within the Amazon Acceleration team, accountable for accelerating Nestlé's digital commerce capabilities and embedding the strategic changes required to deliver our UK&I and ZEUR 2030 ambition for Amazon, one of Nestlé's most important global partnerships.
Working cross-functionally with category, marketing, media, customer experience, supply chain, finance and Zone teams, you will connect stakeholders to deliver strategic priorities, scale innovation and embed best practices across the business. You will help ensure Nestlé remains at the forefront of digital commerce by identifying new opportunities, driving adoption of emerging Amazon capabilities and creating sustainable competitive advantage.
Your impact
Working as part of our Sales team, you will be responsible for leading the development, governance and execution of the UK Amazon Acceleration Roadmap, ensuring Amazon growth initiatives are prioritised, resourced, measured and delivered at pace. You will also identify, evaluate and scale emerging Amazon capabilities, platforms and business models, partnering with ZEUR, GAAT and global stakeholders to pilot innovations and accelerate adoption of future growth opportunities including new shopper experiences, fulfilment capabilities and commercial propositions.
Other key responsibilities include:
- Lead the development and delivery of Nestlé UK's Amazon Content Excellence strategy, partnering closely with CX, Brand, Category, Marcomms and Zone teams to establish best-in-class digital shelf standards, elevate PDP execution, A+ content and Brand Store experiences, and embed governance frameworks that drive consistent, scalable excellence across all categories.
- Own the transformation of brand discoverability across Amazon, creating connected cross-functional plans that improve SEO, search visibility, product findability and shopper engagement, whilst optimising content, ratings, reviews and conversion drivers to maximise traffic, conversion and share of search across priority categories.
- Act as the catalyst for Amazon content innovation, connecting UK teams with Zone, Global and GAAT expertise to pilot emerging capabilities, establish AI-enabled content and discoverability standards, and scale new tools, technologies and best practices that enhance shopper experiences and position Nestlé for future Amazon search and commerce ecosystems.
- Lead the development and delivery of Nestlé UK's Amazon Retail Media strategy, partnering to create full-funnel media roadmaps, establish investment governance frameworks and optimise media spend to maximise category growth, shopper acquisition and commercial return.
- Own the transformation of traffic generation and audience acquisition across Amazon, developing integrated approaches to DSP, Sponsored Ads, organic search and audience targeting that increase brand visibility, drive qualified traffic and accelerate conversion across priority categories and growth platforms.
- Establish Nestlé UK as a leader in Amazon data-driven decision making by developing Amazon Marketing Cloud capabilities, translating advanced audience and performance insights into actionable growth plans.
- Lead the Amazon Availability and Supply Chain Excellence agenda, partnering closely with Customer Facing Supply Chain, Demand Planning, Operations and ZEUR Amazon Supply Chain teams to improve product availability, contribute to the successful adoption of One Way Order to Cash in the UK.
- Act as the central orchestrator of Amazon transformation activity, connecting UK teams with ZEUR, external partners and industry best practice, driving accountability and leveraging competitive intelligence, innovation opportunities and strategic recommendations to accelerate growth and execution excellence.
Your ingredients for success
To be successful, you will have strong commercial (Sales, CDT, Marketing) experience in eCommerce. Previous experience working with AMAZON is essential. This role offers senior exposure and the chance to shape the future of digital commerce at Nestlé. What’s key is your real passion for all things eCommerce and digital and the ability to work in an environment that can be, at times, ambiguous. You will bring a combination of:
- Strategic thinking
- Commercial acumen
- Strong influencing capability
- Track record of leading business transformation, change programmes and cross-functional initiatives.
We’re looking for energy, curiosity and confidence. You’ll challenge constructively, influence through insight and inspire others to think differently about digital. You’ll also bring:
- Broad eBusiness knowledge important, including Digital Marketing
- Experience in cross market leadership preferred
- Embody “agility” as key way of winning in role
- Bias towards action with a “fail fast” mentality
What you need to know
Advert posting date: 28/07/2026
Advert closing date: 11/08/2026
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process. We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland
Customer Transformation Manager (York, YN, GB, YO31 8TA) employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Transformation Manager (York, YN, GB, YO31 8TA)
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Recruit4Mum are looking for when hiring for a Customer Transformation Manager (York, YN, GB, YO31 8TA).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Recruit4Mum for the Customer Transformation Manager (York, YN, GB, YO31 8TA), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Recruit4Mum as a Customer Transformation Manager (York, YN, GB, YO31 8TA), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Recruit4Mum’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Customer Transformation Manager (York, YN, GB, YO31 8TA).
We think you need these skills to ace Customer Transformation Manager (York, YN, GB, YO31 8TA)
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Recruit4Mum, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Recruit4Mum's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Recruit4Mum. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Recruit4Mum
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Recruit4Mum uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Recruit4Mum. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
