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- Tasks: Keep customers updated, process orders, and handle queries in a fast-paced environment.
- Company: Join Wixroyd, a leading online engineering component supplier in the UK.
- Benefits: Recognised hard work, dynamic work culture, and opportunities for growth.
- Why this job: Be part of a team that delivers endless possibilities for customers and colleagues.
- Qualifications: Confident, motivated, and able to manage customer interactions effectively.
The predicted salary is between 25000 - 30000 £ per year.
Wixroyd is one of the UK’s biggest online engineering component suppliers, known for high quality, innovative products. This role offers exciting opportunities to work in a fast paced, dynamic work environment where hard work and commitment are recognised. We believe in ‘Delivering a Range of Endless Possibilities’ for our customer, our colleagues and the company. The company has recently made significant investments in business systems designed to enable increased operational efficiencies and a digital‑centric sales strategy. We are looking to recruit a confident and motivated person to join our customer services team.
Key Responsibilities
- Proactively keeping customers updated on existing orders and advise of delays as necessary
- Processing orders in a timely manner on our internal CRM system
- Liaising with colleagues, mainly our purchasing team, throughout to ensure smooth progress of orders through to distribution
- Co‑ordinating customer returns and credits
- Ensure all internal and external customer queries are responded to in the agreed time scales
- Respond to live chat enquiries promptly and resolve efficiently
- Complete daily allocated tasks as per the Customer Services Team rota
Customer Service Executive – Jarrow, NE32 3DP employer: Recruit4Mum
Contact Detail:
Recruit4Mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive – Jarrow, NE32 3DP
✨Tip Number 1
Get to know the company! Research Wixroyd and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll need to be clear and confident when speaking with customers. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Wixroyd team.
We think you need these skills to ace Customer Service Executive – Jarrow, NE32 3DP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any previous customer service experience and show us how you can deliver on our promise of 'Endless Possibilities'.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our dynamic team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: As a Customer Service Executive, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Recruit4Mum
✨Know the Company Inside Out
Before your interview, take some time to research Wixroyd. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with CRM Systems
Since you'll be processing orders on an internal CRM system, it’s beneficial to brush up on your CRM knowledge. If you have experience with specific systems, mention them during the interview to show you're ready to hit the ground running.
✨Practice Live Chat Scenarios
Given that responding to live chat enquiries is part of the role, practice handling common customer queries in a live chat format. This will help you feel more comfortable and confident during the interview when discussing how you would manage such situations.