At a Glance
- Tasks: Welcome customers, understand their needs, and provide tailored solutions.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Competitive salary, generous leave, bonuses, and private medical insurance.
- Other info: Opportunities for growth, training, and community involvement.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Customer interaction experience and a collaborative mindset.
The predicted salary is between 25500 - 25500 € per year.
Hours: This role is for a permanent position working full time 36 hours per week to support branch operating hours.
Salary: £25,500 Per Annum
Closing Date: Thu, 4 Jun 2026
What Will You Be Doing As A Customer Consultant?
- Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and ensuring that their first interaction with us is a positive one.
- Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
- Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
- Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
- Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
- Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.
What Do We Need From You?
- You will have previous experience of interacting with customers.
- We’re happy to ‘think outside the box’ of wanting people who have previously worked in a bank or building society before.
- The ability to work well alongside others, with a ‘one-team’ mindset.
- The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
- The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.
What Is In It For You?
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
- Generous employer matched pension contributions – up to 10% per annum.
- Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
- Three paid volunteering days for you to use each year.
- Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
- A commitment to training and development.
- Private medical insurance for all our colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
Customer Service Consultant – Full Time employer: Recruit4Mum
As a Customer Service Consultant, you will thrive in a supportive and dynamic work environment that prioritises employee well-being and growth. With generous benefits such as a competitive salary, extensive annual leave, and a commitment to training and development, our company fosters a culture of collaboration and innovation. Located in a vibrant community, we offer unique opportunities for personal and professional advancement, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant – Full Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your skills during the interview.
✨Tip Number 3
Be yourself! We want to see your personality shine through. Don’t be afraid to share your experiences and how they’ve shaped your approach to customer service. Authenticity goes a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for us!
We think you need these skills to ace Customer Service Consultant – Full Time
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Use examples that demonstrate how you've engaged with customers and provided tailored solutions, just like we do at StudySmarter!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Avoid jargon and focus on what makes you a great fit for the Customer Service Consultant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Recruit4Mum
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Consultant role. Familiarise yourself with the key responsibilities, like being the first point of contact and tailoring solutions for customers. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Interaction Skills
Since previous customer interaction experience is essential, prepare examples from your past roles where you successfully engaged with customers. Highlight how you listened to their needs and provided tailored solutions, as this aligns perfectly with what they’re looking for.
✨Demonstrate Team Spirit
This role requires a ‘one-team’ mindset, so be ready to discuss how you’ve collaborated with colleagues in the past. Share specific instances where teamwork led to positive outcomes, showing that you can thrive in a collaborative environment.
✨Prepare for Busy Scenarios
The ability to handle a busy day is crucial. Think of times when you managed multiple tasks or dealt with a high volume of customers effectively. Be prepared to share these experiences, as it will show your time management skills and adaptability under pressure.
