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- Tasks: Support clients through challenging financial situations and help them regain control.
- Company: A meaningful organisation dedicated to making a difference in people's lives.
- Benefits: Hybrid working model, structured training, and ongoing support for personal growth.
- Other info: Join a supportive team focused on collaboration and personal development.
- Why this job: Make a real impact on people's financial lives while developing your skills.
- Qualifications: Empathy, attention to detail, and a willingness to learn are key.
The predicted salary is between 25000 - 30000 £ per year.
Do you want a role where helping someone genuinely changes their day or even life? Looking for work that feels meaningful, not just another queue of tasks? Ready for a role that offers a blend of home working and supportive time in the office? This is a role where every conversation matters. You’ll support people through challenging moments, helping them feel clearer, more in control, and able to move forward. With structured training and ongoing support, you’ll have what you need to do meaningful work and grow in the role. You’ll be part of an organisation supporting people across the UK every day.
About the Role
As a Customer Service Advisor in our Glasgow team (internally known as a Debt Advisor), you’ll manage your own caseload, supporting clients to move from uncertainty to a clear, manageable way forward. You’ll work with clients to understand their situation, build realistic plans, and guide them through appropriate solutions, often including setting up and managing Debt Payment Programmes (DPPs). This is a role that combines empathy, structure, and sound judgement. Every situation is different, and your role is to make sure the support you provide is practical, sustainable, and right for each individual. Over time, you’ll have the opportunity to build broader debt advice capability, developing your skills across different types of support and client needs. You’ll be based in our Glasgow office, with a hybrid approach that combines home working with supportive time in the office for collaboration, development, and staying connected with your team.
What You’ll Be Doing
- Speak with clients to understand their situation and support needs
- Review income and spending in detail to build realistic plans
- Set up and manage tailored solutions, including Debt Payment Programmes (DPPs)
- Work with creditors and other stakeholders to progress cases
- Keep clients informed and confident throughout
- Respond to queries and manage your caseload through to completion
About You
You approach complex situations with calm and structure, balancing empathy with attention to detail. You’re comfortable making decisions based on evidence and guidelines, and you take ownership of seeing things through to completion. You communicate clearly, ask the right questions, and can explain complex information in a way that builds confidence and trust. You’re organised, able to manage your own workload, and open to learning as your skills develop.
You’ll thrive in this role if you’re motivated by:
- Purpose — work that genuinely makes a difference to people’s financial lives
- Belonging — working as part of a supportive, collaborative team
- Growth — developing your expertise and judgement over time
- Balance — working in a way that supports consistency, focus, and wellbeing
Experience in customer service, financial support, or working with solutions like DPPs can be helpful, but it’s not essential. What matters most is your ability to apply judgement, work with care, and learn quickly in a structured environment.
Customer Service Advisor – Glasgow employer: Recruit4Mum
Contact Detail:
Recruit4Mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out our website and social media. Understanding our values and mission will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your empathy skills! In this role, you'll be supporting clients through tough times. Think of examples from your past where you've helped someone in need, and be ready to share those stories during your interview.
✨Tip Number 3
Prepare questions for us! Interviews are a two-way street, so come armed with thoughtful questions about the role, team dynamics, and training opportunities. This shows you're serious about joining our Glasgow team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Customer Service Advisor – Glasgow
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped others through tough times. This role is all about making a difference, so highlight how you connect with people.
Be Clear and Concise: When writing your application, keep it straightforward. We love clarity! Make sure to explain your skills and experiences in a way that’s easy to understand. Avoid jargon and get straight to the point.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor it to the Customer Service Advisor role. Mention specific skills that match the job description, like your ability to manage caseloads or communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Recruit4Mum
✨Understand the Role
Before your interview, take some time to really understand what being a Customer Service Advisor involves. Familiarise yourself with Debt Payment Programmes (DPPs) and think about how you can help clients navigate their financial situations. This will show that you're genuinely interested in the role and ready to make a difference.
✨Showcase Your Empathy
In this role, empathy is key. Prepare examples from your past experiences where you've helped someone through a tough situation. Be ready to discuss how you balanced understanding their feelings while providing practical solutions. This will demonstrate your ability to connect with clients on a personal level.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company culture, training opportunities, and how they support their team. This not only shows your interest but also helps you gauge if this is the right environment for you.
✨Demonstrate Organisational Skills
As a Customer Service Advisor, you'll need to manage your own caseload effectively. During the interview, share how you stay organised and prioritise tasks. You might even want to mention any tools or methods you use to keep track of your workload, as this will highlight your readiness for the role.