At a Glance
- Tasks: Ensure buildings meet compliance standards and provide excellent customer service.
- Company: Join Metropolitan Thames Valley Housing, dedicated to creating vibrant communities.
- Benefits: Competitive salary, career growth, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for professional development and teamwork.
- Why this job: Play a key role in keeping homes safe, warm, and compliant.
- Qualifications: Knowledge of compliance regulations and experience with contractors required.
The predicted salary is between 33284 - 35035 € per year.
Location: Beeston, NG9 1LA
Salary: £33,284 – £35,035
About Us
Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”. That means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
This role
As a Contract Officer you will work within the Mechanical and Electrical Team within the Compliance and Technical Services Department to ensure our buildings are kept compliant with statutory requirements. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry. This role will cover all Regions managing our contractors responsible for Mechanical and Electrical compliance and repairs.
Key Responsibilities
- Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers.
- Co-ordinate with internal MTVH teams and external stakeholders where necessary.
- Challenge poor service in line with KPIs to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractor’s Contract Manager/s and MTVH’s Contract Manager.
- Conduct regular reviews to ensure data integrity.
- Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs).
- Ensure the data is accurate.
- Working with the Contract Manager to plan, instruct and monitor repairs, renewals and replacement and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs.
- Be responsible for the contractor keeping the relevant stakeholders informed of these works.
- Monitoring Compliance for all your workstreams and ensuring the contractors obtain the corporate target of 100% compliance across all workstreams.
- Hold weekly meetings with contractors to discuss current work in progress.
What you’ll need to succeed
- Good working knowledge of the regulatory framework governing compliance, repairs, sustainability or planned workstreams that you will be responsible for.
- Experience of working with contractors or worked ‘contractor side’.
- Organised and prioritises work to meet deadlines in a pressurised customer service environment.
- Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis.
- Experience working with data.
- Excellent PC skills including Microsoft Office packages Outlook, Word and Excel.
Contracts Officer – Beeston employer: Recruit4Mum
Metropolitan Thames Valley Housing is an exceptional employer that prioritises the well-being of its employees and the communities it serves. With a strong commitment to professional development, a collaborative work culture, and a focus on delivering meaningful outcomes for residents, employees in Beeston can expect a supportive environment where their contributions are valued. The company’s vision of creating sustainable neighbourhoods aligns with its dedication to employee growth and community impact, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Officer – Beeston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. At StudySmarter, we believe that knowing how your role as a Contracts Officer aligns with their vision can really set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills effectively when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Metropolitan Thames Valley Housing.
We think you need these skills to ace Contracts Officer – Beeston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Officer role. Highlight your experience with compliance, repairs, and working with contractors. We want to see how your skills align with our vision of People Powered Living!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to keeping our properties warm, safe, and dry. Let us know what makes you the perfect fit for our team.
Showcase Your Data Skills:Since the role involves working with data, make sure to mention any relevant experience you have. Whether it's analysing performance metrics or ensuring data integrity, we want to see how you can help us maintain compliance across all workstreams.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Metropolitan Thames Valley Housing!
How to prepare for a job interview at Recruit4Mum
✨Know Your Compliance Stuff
Make sure you brush up on the regulatory framework related to compliance and repairs. Being able to discuss specific regulations and how they apply to the role will show that you're not just familiar with the basics, but that you really understand the nuances of the job.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in a pressurised environment. This could be through prioritising work or coordinating with various stakeholders. Be ready to share specific instances where your organisational skills made a difference.
✨Data is Key
Since the role involves working with data, come prepared to discuss your experience with data analysis. Think of examples where you've used data to diagnose problems or improve processes. Highlight your proficiency with Microsoft Office, especially Excel, as it’s crucial for this position.
✨Customer Service Focus
Demonstrate your commitment to excellent customer service. Prepare to talk about times when you've gone above and beyond for customers or resolved conflicts effectively. This will show that you align with the company's vision of People Powered Living and are ready to contribute positively to their mission.
