Compliance Monitoring & Oversight Director – London

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‑line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‑edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You’ll Do

You will establish and lead a global Compliance Monitoring & Oversight program within the Global Compliance function. This role will establish the team from the ground up – designing the framework, building the infrastructure, building the team, and proving the model – with an initial focus on client engagement risks, where the need is most acute. Over time, the scope of monitoring will evolve to encompass the broader compliance risk landscape as the function matures. This role combines strategic program design with hands‑on execution, requiring you to define the operating model, build and lead a new team, and implement monitoring and anomaly detection processes that provide meaningful oversight across complex engagement work. The position requires strong leadership, structured problem‑solving, and the ability to operate effectively in a dynamic and evolving environment. The role is responsible to continuously enhance the program’s effectiveness. A critical dimension of this role is a commitment to challenging the status quo – continuously evaluating where AI, automation, and emerging technologies can replace manual processes, improve detection, and scale the program’s reach. You will partner closely with stakeholders across Compliance, Legal, Risk, IT, and business teams to embed monitoring capabilities into engagement lifecycles, drive adoption, and continuously enhance the program’s effectiveness.

• Program Design & Governance
• Design and implement a global compliance monitoring and controls framework focused on client engagement risk oversight, aligned with regulatory expectations, internal policies and industry best practices.
• Define program governance, including policies, standards, and oversight mechanisms tied to engagement lifecycle risks.
• Identify gaps in current risk management practices and develop scalable, fit‑for‑purpose solutions.
• Establish metrics and reporting frameworks to enhance visibility into engagement‑related risks and trends.
• Program implementation & Project Management
• Drive structured project management and lead end‑to‑end program development, including defining the operating model, workflows, and tools to support engagement‑level monitoring.
• Develop standard operating procedures (SOPs), playbooks, and supporting documentation to implement and operationalize monitoring practices across client engagements.
• Manage timelines, dependencies, and deliverables across multiple workstreams.
• Establish metrics, dashboards, and reporting frameworks, including AI‑assisted analytics to enhance visibility into engagement‑related risks and trends.
• Operations & Innovation & Scalability
• Oversee day‑to‑day execution of compliance monitoring activities across client engagements, with a focus on high, medium risk cases.
• Ensure consistent application of controls and monitoring standards across regions, teams, and engagement types.
• Analyze monitoring outputs to identify trends and emerging risks; translate insights into actionable recommendations for senior stakeholders.
• Develop standard operating procedures (SOPs), playbooks, and supporting documentation aligned to engagement processes.
• Champion culture of continuous improvement and operational innovation, proactively challenging established processes and identifying opportunities to do things differently.
• Lead the identification, evaluation and implementation of AI‑enabled tools, automation, and data analytics capabilities that enhance monitoring quality, increase coverage, and reduce manual effort.
• Partner with IT, Risk Product Portfolio agile teams to translate emerging technology capabilities – including generative AI, anomaly detection, and workflow automation – into practical program enhancements.
• Define and own the technology roadmap for the monitoring & oversight unit, ensuring tooling and infrastructure scale as program scope expands.
• Team Leadership & Development
• Build, lead, and develop a high‑performing team – including hiring, onboarding, and defining roles and responsibilities.
• Set clear goals and performance expectations aligned with program objectives.
• Provide coaching, mentorship, and professional development to foster a culture of accountability and continuous improvement.
• Stakeholder Engagement & Change Management
• Partner closely with Legal, Compliance, Risk, IT, and case team stakeholders to align on engagement risk oversight priorities.
• Act as a trusted advisor on compliance monitoring matters tied to client work; communicate program progress and outcomes effectively to senior leadership.
• Communicate program objectives, progress and outcomes effectively to senior leadership and influence stakeholders to adopt new monitoring processes within existing engagement workflows.
• Drive structured change management efforts to embed monitoring practices into how engagement teams operate.
• Navigate ambiguity and adjust strategies in response to evolving business and client needs.

What You’ll Bring

• Experience
• 10+ years in compliance, risk management, audit, or assurance – with demonstrated experience overseeing risk in client‑facing or engagement‑based environments.
• Proven track record of building or transforming programs, processes, or functions in complex organizations.
• Proven experience leading large‑scale projects or programs end‑to‑end.
• People leadership experience, including hiring and developing teams; experience in a global or professional services environment strongly preferred.
• Skills & Competencies
• Strong program and project management capabilities combined with high attention to detail and execution discipline.
• Structured strategic thinker with strong problem‑solving skills and the ability to navigate ambiguity in fast‑paced environments.
• Proven stakeholder management and influencing skills across senior audiences and diverse cultural/geographic contexts.
• Proficient in data analysis and reporting, including experience with structured compliance and risk data sets.
• Ability to assess and balance multiple risk dimensions (legal, regulatory, ethical, reputational) in client engagements.
• Clear and effective communicator, translating complex concepts into actionable insights.
• Self‑driven and highly organized, able to set direction, manage multiple priorities, and deliver outcomes independently.
• Demonstrated curiosity and working familiarity with AI tools, automation, and compliance technology; track record of applying technology to improve risk and compliance operations.

Who You’ll Work With

You will work at the intersection of Compliance, Legal, Risk, and BCG’s consulting business – partnering with case team leaders, functional heads, and senior stakeholders across regions. Internally, you will build and lead a new team within the Business Services Risk function. Externally, you will represent BCG’s compliance monitoring posture to regulators and auditors where required. This role reports to senior leadership within BCG’s Risk & Compliance function.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E – Verify Employer. For more information on E-Verify.