Collections & Recoveries Configuration SME – London
Reference Code: 521611-en_GB
Contract Type: Permanent
Professional Communities: Architecture
Job Title: Collections & Recoveries Configuration SME
Location: London
About the Job
The Strategic Debt Manager (SDM) Configuration SME will be responsible for configuring, optimizing, and supporting Collections and Recoveries strategies within the CR Software Strategic Debt Manager (SDM) platform, supporting migration from Tallyman GRS to SDM. The role involves designing and maintaining workflow configurations, business rules, customer segmentation, and treatment strategies to ensure effective debt management and collections operations. The successful candidate will work closely with business and technology stakeholders to translate collections and recoveries requirements into SDM solutions.
Hybrid working
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role
- Configure SDM collections recoveries and communication strategies workflows and treatment paths.
- Analyse existing Tallyman GRS configurations and map them to SDM capabilities.
- Support requirements gathering design workshops and future state solution definition.
- Identify opportunities to simplify and optimize collections processes and strategy execution.
- Support testing defect resolution and production readiness activities.
Your Skills
- Hands‑on experience in configuring and supporting CR Software Strategic Debt Manager (SDM) solutions.
- Strong understanding of Collections, Recoveries, and Debt Management processes within the banking and financial services industry.
- Experience working with Tallyman GRS or other enterprise collections and recoveries platforms.
- Solid knowledge of workflow configuration, business rules engines, customer segmentation, and treatment strategy management.
- Experience designing, implementing, and optimizing collections and recovery strategies to improve operational performance.
- Proven ability to support collections platform migrations, system upgrades, and transformation programs.
- Strong understanding of the end‑to‑end debt management lifecycle, including early arrears, collections, recoveries, and write‑off processes.
- Experience collaborating with business stakeholders to translate collections and recovery requirements into system configurations.
- Knowledge of testing, defect management, UAT support, and production deployment activities for collections applications.
- Strong analytical, problem‑solving, and stakeholder management skills within enterprise banking environments.
Disability Confident Employer
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Collections & Recoveries Configuration SME – London employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
