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- Tasks: Provide 5-star hospitality, greet customers, and ensure a welcoming atmosphere.
- Company: Join BaxterStorey at Heathrow Airport, a leader in inclusive hospitality.
- Benefits: 28 days holiday, free meals, training opportunities, and discounts on high street shops.
- Other info: Flexible shifts with excellent career progression in a supportive environment.
- Why this job: Be part of a dynamic team and create memorable experiences for travellers.
- Qualifications: Customer service experience and a friendly, approachable attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Lounge Host, Concorde Lounge, Full-time
Location: Heathrow Airport, Terminal 5
Salary: £14.91
Hours of work: 37.5 hrs per week
You will be required to work a combination of early and late shifts. The earliest start is 04:30 with the latest finish time of 22:30. All shifts are for 8 hours. It’s important you live a commutable distance from the airport if you rely on public transport, considering the start and finish times. For those of you who drive, free car parking is provided. As this role is based at Heathrow Airport, you will be required to complete mandatory pre‑employment checks. These include providing 5 years of verifiable employment history, undergoing a UK DBS check, and, if you have lived outside the UK for more than 6 months, obtaining an overseas Police Clearance Certificate from the relevant UK‑based embassy.
Benefits
- 28 Days holiday, including bank holidays
- Birthday holiday
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks’ enhanced maternity leave
- Secondary Carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeship opportunities for all experience levels
- Pension and life insurance
- Discounts available on our Perkbox app; high street shops, holidays & cinema
- Wellbeing hub
- Access to an employee assistance programme
- Cycle to work scheme
Job Description
To provide a professional, 5-star level of hospitality catering, ensuring that company standards are maintained and that the customer experience is always a positive one.
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently.
- Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues professionally and courteously.
- Ensure the lounge is kept clean and tidy, clearing regularly, sweeping, mopping, and taking out rubbish.
- Clean and sanitise tables, counters, and service areas regularly.
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory/stock levels and report any shortages to the management.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhering to dress code policies.
- Demonstrate excellence.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Adhere to proper food safety and hygiene standards, including temperature controls, storage procedures, and sanitation practices, to maintain a safe and clean kitchen environment.
Qualifications
- Previous experience in a similar customer service role, preferably in a café, hotel or restaurant setting.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Friendly and approachable demeanor, with a genuine desire to provide exceptional customer service.
- Ability to work well under pressure and handle customer complaints effectively.
- Willingness to learn and progress.
- Be honest and trustworthy.
- Team player.
- Respectful.
- Flexible.
- Adaptable.
- Possess cultural awareness and sensitivity.
- Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
Equal Opportunity
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
Lounge Host – CCR Lounge – London, TW6 2GA in Cheltenham employer: Recruit4Mum
Contact Detail:
Recruit4Mum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lounge Host – CCR Lounge – London, TW6 2GA in Cheltenham
✨Tip Number 1
Get to know the company! Research the CCR Lounge and its values. When you walk in for your interview, show us that you understand what we stand for and how you can contribute to our 5-star hospitality experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or create a welcoming atmosphere. We want to see how you’d shine in those moments, so be ready to share examples during your chat with us.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional when you come in. First impressions matter, and we want to see that you respect our dress code and take pride in your appearance.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Lounge Host – CCR Lounge – London, TW6 2GA in Cheltenham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for being a Lounge Host, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Recruit4Mum
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Lounge Host entails. Familiarise yourself with the key responsibilities like greeting customers, serving food and beverages, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, be ready to share examples from your past experiences. Think of situations where you handled complaints or went above and beyond for a customer. This will demonstrate your ability to create a welcoming atmosphere and resolve issues professionally.
✨Dress to Impress
First impressions matter! Make sure you adhere to the dress code policies mentioned in the job description. Dressing smartly not only shows respect for the interview process but also reflects your understanding of the professional environment at the CCR Lounge.
✨Prepare for Practical Questions
Expect questions that assess your ability to multitask and work under pressure. You might be asked how you would handle a busy shift or a difficult customer. Practise your responses to these scenarios so you can showcase your problem-solving skills and calm demeanour during the interview.