Administrator – HQ – England in Chatham

Are you highly organised, customer-focused, and passionate about delivering exceptional administrative support? Ward Security is looking for a proactive and detail‑oriented Administrator, known internally as a Solutions Hub Team Member, to join the Solutions Department. This is an exciting opportunity to become part of a dynamic team that plays a vital role in supporting our clients, managing operational processes, and ensuring the smooth delivery of our security solutions. If you enjoy building strong relationships, working with data and systems, and taking ownership of your workload in a fast‑paced environment, we’d love to hear from you.

About the Role

As a Solutions Hub Team Member, you will be at the heart of our operations, supporting the administration and day‑to‑day management of client contracts and services. You will work closely with clients, colleagues, and suppliers to ensure invoices, purchase orders, reports, and customer information are managed accurately and efficiently. This role offers variety, responsibility, and the opportunity to make a real impact by supporting service delivery and contributing to an exceptional customer experience.

Location: Ward Security HQ – Chatham Dockyard

Salary: £28,000 per annum

This is a full‑time office based role.

Responsibilities of a Solutions Hub Team Member

• Managing and supporting a portfolio of client accounts.
• Building strong relationships with clients and providing regular service updates.
• Producing daily, weekly, and monthly reports within agreed deadlines.
• Processing and managing invoices, ensuring accuracy and timely delivery.
• Handling invoice and finance‑related queries professionally and efficiently.
• Managing the purchase order database, including obtaining, tracking, and applying purchase orders.
• Uploading invoices and purchase orders to client portals.
• Maintaining accurate records across company systems, including HubSpot and Servicetrac.
• Supporting annual Mobile Services renewals and associated invoicing processes.
• Assisting with customer enquiries, quotations, and identifying opportunities to promote additional security solutions.
• Investigating and resolving customer issues and complaints in a professional manner.
• Ensuring compliance with company procedures, client requirements, and industry regulations.
• Providing general administrative and operational support to ensure the Solutions Hub runs efficiently.

Essential Skills & Experience

• Strong administrative and organisational skills.
• Excellent communication and customer service abilities.
• Confident using Microsoft Office applications.
• High level of IT literacy and accuracy when working with systems and databases.
• Ability to build positive working relationships with clients and colleagues.
• Strong attention to detail and ability to manage multiple priorities.
• Basic understanding of invoicing, finance processes, or purchase orders.
• Ability to work independently and use initiative.

Personal Qualities

• Professional and approachable.
• Reliable and dependable.
• Self‑motivated and proactive.
• Excellent time management skills.
• Detail‑focused with a commitment to quality.
• Positive attitude and willingness to support colleagues.
• Punctual and committed to delivering results.

Who We Are

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally. We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.

Benefits

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in‑house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in‑house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.