CCTV Controller – Birmingham – England

Are you a dedicated Security Officer looking to progress your career in CCTV operating? Are you currently working a mixture of days and nights and would like structure to work on nights only? Do you hold a CCTV licence, gained experience in previous/current roles and want to excel here at Ward? If so, apply now!

Here at Ward, we are seeking an experienced Security Officer to join our team in Birmingham. The purpose of this role is to protect the clients’ staff, assets, and infrastructure by the provision of a security presence in addressing issues dealing with fire, damage, theft and health and safety issues.

Role: CCTV Controller

Pay Rate: £14.53 per hour

Location: Birmingham

Shift Pattern: 4 on 4 off (days and nights) 2 days, 2 nights 4 off 12 hour shifts

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities
• Additional benefits via our ReWard membership
• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must Have:

• Valid SIA licence
• CCTV licence
• Excellent customer service and communication skills
• Experience of service delivery within a demanding control room environment
• IT literate to an advanced level with the ability to work competently in multiple system applications
• CCTV Security Controller experience (minimum 1 year desired)

Duties:

• To provide the security measures necessary for the safeguarding of the property and people within the property
• To protect the premises from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client’s business
• To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism
• To detect, where possible, those responsible for losses or malicious damage to the client’s property
• To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client’s personnel or visitors whom the client management can verify
• To ensure that all reasonable instructions the client issues are implicitly and swiftly obeyed
• To deter unauthorised activity
• To offer advice / assistance to staff and visitors
• Protect the premises, property and personnel from theft, damage and violence
• Patrol the site and buildings to prevent fire, flood, theft and damage
• Search premises and people as instructed
• Provide access to cleaners and maintenance staff as instructed
• Provide first aid response
• Provide staff to assist, as directed, in support of programmes, corporate events and functions
• Checking and validating all staff, visitors and contractors passes
• Issue and log keys; ensure their security and safe return after use
• Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
• Maintaining a log of occurrences
• Production of incident reports
• Direct and assist visitors
• Locking and unlocking of offices as necessary
• Checking of firefighting equipment
• Monitoring and overseeing the effective performance of security equipment
• Comply with and operate site security instructions and policies
• Comply with and operate site emergency and Health respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.