At a Glance
- Tasks: Create a welcoming campus environment while ensuring safety and security for all.
- Company: Join BIMM University, a vibrant community dedicated to creativity and student empowerment.
- Benefits: Enjoy 25 days holiday, SMART pension, and a comprehensive benefits package.
- Other info: Inclusive culture that values diversity and offers excellent career growth opportunities.
- Why this job: Be the friendly face of our campus and make a real difference in student experiences.
- Qualifications: Experience in customer service or security roles with strong communication skills.
The predicted salary is between 29172 - 35464 £ per year.
Location: London
Salary: £29,172 – £35,464 per annum
At BIMM University, we’re more than just an educational institution; we’re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
As Campus Experience and Security Supervisor, you’ll play an important role in how students, staff and visitors experience the campus day to day. You’ll be a visible and approachable presence, helping to create an environment that feels safe, well organised and welcoming. The role combines front-of-house activity with operational, security and administrative responsibilities.
What You’ll Do
- Act as a key point of contact on campus, providing a professional and inclusive welcome to students, staff, visitors, contractors and industry guests.
- Offer clear information and guidance, helping people navigate campus services and facilities.
- Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment.
- Support the secure opening and closing of buildings in line with agreed procedures.
- Monitor and manage access control, ensuring buildings are accessed safely and appropriately.
- Manage visitor sign-in processes and issue passes in line with health and safety requirements.
- Keep accurate records using visitor, key management and related systems.
- Assist with emergency procedures, including evacuations and routine system checks.
- Identify and escalate any facilities, safety or security concerns.
- Coordinate deliveries, ensuring items are received, logged and distributed appropriately.
- Support ID card services, including processing new requests and replacements.
What You’ll Bring
- Experience in a front-of-house, reception, security or customer-facing role.
- A calm, approachable manner with the ability to engage confidently with a wide range of people.
- Strong communication skills, both written and verbal.
- Good organisational skills, with the ability to manage competing priorities in a busy environment.
- Confidence using systems and maintaining accurate records.
- An understanding of health, safety and safeguarding considerations in a public-facing setting.
- Sound judgement and the ability to work independently within established procedures.
Why BIMM University?
We are a values-led organisation, meaning our core values underpin all that we do: Believe in Everyone, Challenge the Norm, Grow Together, Do The Right Thing, Own It.
In addition to joining a committed and dedicated team, you will have access to:
- 25 days holiday per year (FTE)
- SMART pension
- A comprehensive benefits package
We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.
We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.
How To Apply
Click apply and you will be redirected to our careers site to complete your application.
Campus Experience and Security Supervisor – London employer: Recruit4Mum
At BIMM University, we pride ourselves on being a vibrant community that fosters creativity and empowers our students. As a Campus Experience and Security Supervisor in London, you will enjoy a supportive work culture that values inclusivity and personal growth, alongside competitive benefits such as 25 days of holiday and a SMART pension scheme. Join us in creating a safe and welcoming environment for our diverse community while developing your skills in a dynamic educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Campus Experience and Security Supervisor – London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit4Mum. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit4Mum before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Campus Experience and Security Supervisor – London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit4Mum:Your cover letter is your chance to shine! Tell us why you want to work at Recruit4Mum specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit4Mum!
How to prepare for a job interview at Recruit4Mum
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
