At a Glance
- Tasks: Lead a dynamic team to improve housing services and enhance resident experiences.
- Company: Forward-thinking local authority committed to community service.
- Benefits: Flexible working arrangements, ongoing professional development, and a supportive environment.
- Other info: Opportunity for career growth in a collaborative setting.
- Why this job: Shape vital housing services and drive meaningful change for residents.
- Qualifications: Experience in team management and understanding of housing legislation.
The predicted salary is between 37280 - 41771 £ per year.
This is an internal role only. We are looking for a proactive and experienced Service Improvement Team Leader to join our City Services team. This is an exciting opportunity to lead a small but dynamic team, driving continuous improvement across housing services while ensuring our residents receive a high-quality, customer‑focused experience. You will play a key role in supporting the delivery of safe, clean and accessible homes for our tenants and leaseholders, while helping the service adapt to changing legislation and best practice.
What You’ll Be Doing
- Leading and managing a team of administrative and damp & mould officers
- Supporting complaints handling, FOI requests, and disrepair case management
- Driving improvements in service delivery and reducing customer complaints
- Monitoring compliance with housing legislation and regulatory requirements
- Working closely with legal, housing, and operational teams to deliver outcomes
- Coordinating performance reporting and contributing to service‑wide projects
- Deputising for senior managers when required
About You
We are looking for someone who:
- Has experience managing teams in a customer‑focused environment
- Understands housing legislation (including Awaab’s Law, FOI, and complaints handling)
- Has a strong background in service improvement and process review
- Is confident working with multiple stakeholders and managing competing priorities
- Has excellent communication, organisational and problem‑solving skills
- Is motivated to drive change and improve services for residents
What We Offer
- A key leadership role within a forward‑thinking local authority
- The opportunity to shape and improve vital housing services
- A supportive, collaborative working environment
- Flexible, hybrid working arrangements
- Ongoing professional development opportunities
Hours
This is a full‑time role, for 37 hours per week. If you have the skills and experience, we are open to discussing different working patterns.
Contract
Permanent
Salary
£37,280 – £41,771 per annum (City Pay Band 5), pro rata for part time.
Location
This is flexible – work in Cambridge on site, at one of our offices, or from home. You will be able to balance your work location accordingly.
Contact
If you would like an informal chat, please contact Laura Herrera‑Martin on email – Laura.Herrera-Martin@cambridge.gov.uk.
Equal Opportunity
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
**Internal Staff Only*** Service Improvement Team Leader – Cambridge employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land **Internal Staff Only*** Service Improvement Team Leader – Cambridge
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Recruit4Mum, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Recruit4Mum and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace **Internal Staff Only*** Service Improvement Team Leader – Cambridge
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Recruit4Mum and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Recruit4Mum
✨Get to Know Public Sector Values
Before your interview with Recruit4Mum, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Recruit4Mum.
