At a Glance
- Tasks: Support housing management and assist residents with tenancy issues in your local area.
- Company: Join the Cambridge City Council, dedicated to community impact and support.
- Benefits: Enjoy flexible working, generous leave, and professional development opportunities.
- Other info: Full driving licence required; flexible work location options available.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service skills and ability to manage a busy workload are essential.
The predicted salary is between 32597 - 36363 £ per year.
We have a fantastic opportunity for someone who has a genuine desire to take personal responsibility in delivering excellent customer service as part of our housing team, focusing on tenancy and estate management.
In this exciting role, you will be responsible for:
- Working on your own geographical patch
- Assisting with the delivery of housing management services
- Assisting with resolving complex issues such as anti-social behaviour
- Assisting with project management and environmental improvements
- Giving support, guidance, and advice to local neighbourhood residents associations
Our ideal candidate will be able to work on their own initiative and manage a busy workload. They will join us with excellent customer service skills and have the ability to build effective relationships. It is important that they have an understanding of key safeguarding principles, as well as excellent communication, organisation and IT skills. They may already work in a housing role, or they may be working in a role within law enforcement, social services, mental health services, or even the military. If this sounds like you, we would welcome your application.
Due to the nature of this position, you will need to have a full driving licence and access to your own vehicle, which is insured for business use; or be willing to cycle around the city.
Why join us? As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:
- Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
- Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
- Agile and Flexible working options
- Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
- Family friendly policies and Flexible Bank Holidays
- Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
- Staff reward and recognition framework, including an annual staff awards ceremony
- Professional Membership Fees paid for, dependent on role
- Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
- Free swimming at CCC swimming pools
- Subsidy for public transport
- Relocation Assistance may be payable in approved cases
- Annually negotiated pay and award progression
An Enhanced DBS check is required for this post.
Hours: This is a full-time role, for 37 hours per week.
Working Pattern: Monday-Friday
Contract: Fixed Term – maternity leave cover
Salary: £32,597 – £36,363 per annum (City Pay Band 4), pro rata for part time.
Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.
Application Process: To be considered for this role you can follow the on-screen instructions to ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.
Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.
Assistant Housing Officer – Cambridge employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
