At a Glance
- Tasks: Manage end-to-end order fulfilment and resolve supply chain challenges.
- Company: Join Sincereal, a dynamic player in the cereal private label market.
- Benefits: Competitive salary, potential bonus, pension scheme, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the vital link between customers and supply chain, making a real impact.
- Qualifications: Experience in supply chain or customer service with strong communication skills.
The predicted salary is between 33000 - 37000 £ per year.
Employer: Sincereal UK
Location: Bromborough
Salary circa £35,000 (depending on experience). Some of our other fantastic benefits include a potential discretionary annual bonus and pension scheme.
Scope
We’re looking for a proactive and solutions-focused Customer Supply Chain Specialist to take ownership of end-to-end order fulfilment, working closely with customers, internal teams, and 3PL partners. You’ll play a key role in ensuring orders are delivered on time and in full, acting as the vital link between Commercial and Supply Chain functions. With a strong focus on performance, you’ll manage service metrics, resolve issues quickly, and keep stakeholders informed every step of the way—driving efficiency, improving service, and delivering a great customer experience.
Acting as the key link between Commercial/Customer teams and Supply Chain & Logistics, you will translate customer requirements into clear execution priorities across planning, warehousing, and transport operations. You will take ownership of day-to-day customer service performance, including OTIF, case fill, and order accuracy, while proactively managing any exceptions such as shortages, allocation challenges, booking issues, and transport delays. You will ensure clear, timely communication with all stakeholders, coordinating order management and dispatch readiness, and supporting customer-specific requirements such as lead times, order windows, booking compliance, and labelling or pallet specifications. Maintaining accurate customer and order master data will also be key to ensuring smooth system execution.
A bit about us
Sincereal Group is a dynamic and growing company providing private label offers to customers in Europe. With locations in the UK and France, our factories complement each other enabling us to provide a wide range of products to our customers. This is a great opportunity to contribute to a new company that is a major, sustainable and competitive player in the growing cereal private label market.
About – Sincereal Role Purpose
To deliver a reliable and high-quality customer service experience by managing end-to-end order fulfilment, coordinating execution across planning, warehouse, and 3PL transport operations, and proactively resolving supply chain and logistics challenges in line with safety, quality, and efficiency standards.
Responsibilities will include:
- Manage customer orders end-to-end, ensuring accurate processing, confirmation, and delivery within agreed timelines.
- Act as the main supply chain contact, coordinating between Commercial teams, internal operations, and 3PL partners.
- Monitor service performance (OTIF and case fill), proactively identifying risks and protecting customer delivery outcomes.
- Resolve order and delivery issues including shortages, transport delays, booking challenges, and service failures.
- Coordinate planning, warehouse, and 3PL activities to ensure products are available, picked, shipped, and delivered as required.
- Drive service improvement by managing performance issues, maintaining accurate data, supporting customer queries, and ensuring compliance with service, quality, and governance standards.
What will make you successful
You will be a confident and proactive individual who can communicate effectively with a wide range of stakeholders, influencing decisions and managing challenging conversations with professionalism. You will bring a strong analytical mindset, with the ability to quickly identify issues and implement practical, continuous improvement solutions. Highly organised and detail-oriented, you thrive in a fast-paced environment, remain calm under pressure, and consistently deliver a customer-focused approach.
Strong understanding of end-to-end order fulfilment and customer service performance (OTIF, case fill). Experience working in a fast-paced supply chain environment (FMCG, manufacturing, or distribution). Proven ability to manage 3PL transport operations, including bookings, issue resolution, and performance tracking.
Working Conditions
This role operates in a food manufacturing environment with regular time on the factory floor and exposure to noise, dust (grain), moving machinery, temperature variation, and manual handling activities. Flexibility is required to support shift teams, critical incidents, shutdowns, trials, and business needs.
Right to work in the UK
In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Sincereal sponsorship.
Equal Opportunities
We work together as one team. Everyone is welcome here, and we treat each other with fairness, respect, and equality.
Customer Supply Chain Specialist (Wirral – Sincereal, GB, CH62 4TH) in Bromborough employer: Recruit4Mum
Sincereal UK is an exceptional employer located in Bromborough, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide opportunities for professional development alongside competitive benefits such as a discretionary annual bonus and a pension scheme. Our inclusive culture values teamwork and respect, making it a rewarding place to build a career in the thriving cereal private label market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Supply Chain Specialist (Wirral – Sincereal, GB, CH62 4TH) in Bromborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their supply chain processes and think of examples from your experience that showcase your problem-solving skills. We want to see how you can add value!
✨Tip Number 3
Practice your communication skills! As a Customer Supply Chain Specialist, you'll need to convey information clearly and effectively. Role-play with a friend or use online resources to sharpen your delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at Sincereal. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Supply Chain Specialist (Wirral – Sincereal, GB, CH62 4TH) in Bromborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Supply Chain Specialist role. Highlight relevant experience in order fulfilment and customer service, and don’t forget to mention any specific metrics you’ve managed, like OTIF or case fill.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Sincereal. Mention your proactive approach and how you’ve successfully resolved supply chain challenges in the past.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to highlight your communication skills in your application. Share examples of how you’ve effectively managed relationships and resolved issues in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Recruit4Mum
✨Know Your Supply Chain Basics
Make sure you brush up on your knowledge of end-to-end order fulfilment processes. Understand key metrics like OTIF and case fill, as these will likely come up in conversation. Being able to discuss how you’ve managed these in past roles will show you’re the right fit for the Customer Supply Chain Specialist position.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific supply chain challenges, such as transport delays or order inaccuracies. Think of examples from your previous experience where you successfully resolved similar issues. This will demonstrate your proactive problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Communication Skills
As a key link between various teams, effective communication is crucial. Be ready to share examples of how you've influenced decisions or managed challenging conversations with stakeholders. Highlighting your ability to keep everyone informed will resonate well with the interviewers.
✨Research Sincereal and Its Values
Familiarise yourself with Sincereal’s mission and values, especially their focus on sustainability and customer service. Showing that you align with their goals and understand their market position will set you apart from other candidates. It also demonstrates your genuine interest in the role and the company.
