At a Glance
- Tasks: Deliver legendary customer service and support fan enquiries at Brighton's American Express Stadium.
- Company: Join Brighton & Hove Albion FC, a top football club with a community spirit.
- Benefits: Enjoy free meals, gym access, holiday perks, and exclusive match ticket opportunities.
- Other info: Flexible job-share options available; perfect for students or those seeking part-time work.
- Why this job: Be part of an exciting environment and make a real impact on fan experiences.
- Qualifications: Passion for customer service and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Role: Customer Service Executive
Salary: Dependent on experience
Hours: 35 hours per week (plus every matchday, time in lieu gained after 5 matches). We are open to discussing job-share opportunities - please state on your application if you would be interested.
Location: American Express Stadium, Brighton
Contract Type: Permanent
Deadline Day: 2nd June 2026
About Brighton & Hove Albion FC: We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact. Play your part in delivering an outstanding experience for our fans!
As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets, tours, parking, membership, vouchers and mascots. You'll be the first point of contact for fan enquiries, providing exceptional support by phone, email, and webchat. You will proactively upsell our commercial products, focusing on exceeding budgets and targets. Additionally, you will take ownership of a specific area, such as Stadium Tours, Player Mascots, Supporters’ Clubs, or Group Bookings.
We are looking for a passionate and dedicated individual who goes above and beyond to deliver an exceptional, legendary service to all our fans. You will thrive working in a busy environment (especially on matchdays!) and have excellent communication skills – both written and on the telephone.
Our Values
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
- Be Fan Focused
Benefits
- Complimentary breakfast and lunch at both sites
- 23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!
- Enhanced family policies
- Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2026/27 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses
Our Commitment to EDI
We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact teamtalent@brightonandhovealbion.com.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
UK Work Eligibility
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.
Customer Service Executive – Village Way, BN1 9BL in Brighton employer: Recruit4Mum
Brighton & Hove Albion FC is an exceptional employer that values its employees and fosters a vibrant work culture at the American Express Stadium. With a commitment to professional excellence, we offer competitive benefits such as complimentary meals, generous holiday allowances, and opportunities for personal development through in-house training. Join us in delivering legendary service to our fans while enjoying a supportive environment that celebrates diversity and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive – Village Way, BN1 9BL in Brighton
✨Tip Number 1
Get to know the club! Research Brighton & Hove Albion FC, their values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for fans, it’s crucial to nail your phone and email etiquette. Try role-playing with a friend to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your passion! When you apply through our website, make sure to highlight any previous experience in customer service or your love for football. Let us see how you can bring that energy to the role!
✨Tip Number 4
Be ready for matchday madness! Prepare yourself for the busy environment on matchdays by thinking about how you would handle high-pressure situations. We want to see that you can keep your cool while delivering legendary service!
We think you need these skills to ace Customer Service Executive – Village Way, BN1 9BL in Brighton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and football shine through! We want to see how much you care about delivering legendary experiences for our fans.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the role. Mention any previous customer service roles or experiences that demonstrate your ability to exceed expectations.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Customer Service Executive position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Brighton & Hove Albion FC.
How to prepare for a job interview at Recruit4Mum
✨Know the Club Inside Out
Before your interview, make sure you research Brighton & Hove Albion FC thoroughly. Understand their values, recent performances, and community initiatives. This will not only show your passion for the club but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Highlight situations where you went above and beyond to exceed expectations, as this is crucial for a Customer Service Executive role.
✨Practice Communication Scenarios
Since you'll be the first point of contact for fan enquiries, practice common scenarios you might face during the interview. Role-play answering questions over the phone or via email to demonstrate your excellent communication skills and ability to handle various situations.
✨Emphasise Teamwork and Adaptability
Working on matchdays can be hectic, so be ready to discuss how you thrive in busy environments. Share examples of how you've worked effectively in a team and adapted to changing circumstances, which will resonate well with the club's fast-paced atmosphere.
