Box Office Sales Advisor
You’ll report to the Sales & Ticketing Manager. You’ll also work closely with the Deputy Sales & Ticketing Manager, Box Office Sales Advisors and wider venue team.
Key Responsibilities
- Maximising sales for the show via counter sales, access bookings and trade sales.
- To manage the Box Office inbox, responding to all customer enquiries effectively and efficiently, redirecting enquiries to other departments as appropriate and actively promoting excellent customer care.
- To manage a Group trade sales, responding to agent requests and processing Group trade ticket sales, whilst adhering to show specific procedures and gaining knowledge of all relevant offers and exclusion dates.
- Working productively under reasonable levels of pressure and completing tasks within specified deadlines.
- Maintaining fruitful working relations with producers, their agents and internal customers.
- Providing accurate sales and marketing reports on request. Circulating performance returns to all authorised parties.
- Executing ticket agency administration in line with Company procedure.
- Co-operating with other Box Office Sales Advisors in sharing the tasks and duties required to run an efficient Box Office.
- Working independently and taking initiative to make decisions in line with producer and company policies unaided.
- Maintaining ATG Entertainment standards of Customer Care. Actively promoting ATG through the sale of tickets, packages and incorporating ATG values to ensure that you thrive, connect, dare and perform in your everyday work.
- Ensuring that accurate and complete patron data is collected at every opportunity in line with the Data Protection Act.
Your skills, qualities, and experience
We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.
Essential
- Attention to detail.
- Excellent communication skills.
- Proficient in Microsoft Word/Excel and Outlook.
- The ability to act on your own initiative.
- A confident sales demeanour.
Desirable
- Knowledge of the Audience View ticketing system.
- Prior experience in Box Office.
- Fast learner.
- Team player.
- Energetic.
- Passion for theatre.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email recruitment@atgentertainment.com for a confidential discussion.
Salary: £18.01 per hour
Closing Date: 2026-06-22
