At a Glance
- Tasks: Brighten guests' days by maintaining a clean and welcoming health club environment.
- Company: Join Hilton, a global leader in hospitality with an award-winning culture.
- Benefits: Enjoy incredible travel perks, stock purchase options, and mental health resources.
- Other info: Be part of a supportive team that values your wellbeing and growth.
- Why this job: Make a real impact on guests' experiences while developing your career in hospitality.
- Qualifications: Teamwork and communication skills; experience in customer service is a plus.
The predicted salary is between 20000 - 25000 £ per year.
- Leisure Attendant - Birmingham
- Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a
Leisure Attendant you're not just maintaining a clean, safe, and welcoming health club environment - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day
- Ensure a high standard of tidiness and cleanliness in all areas of the Club.
- Complete and record all relevant quality and safety checks in line with company procedures.
- Maintain a safe and secure environment for yourself, guests, and colleagues.
- Proactively acknowledge members, anticipate their needs, and action requests in a friendly and efficient manner.
- Ensure member access to towels and consumables is uninterrupted.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Working Relations and Communications
- Provides direct support to Club Manager, and the Health Club team.
- Interacts and communicates effectively with all members of the Health Club & team, Guests, peer group
- Establish effective communication practices and channels.
- Commercial
- Contribute to and review the club promotions plan.
- Maintain an awareness of consumer trends and competitor activity.
- Optimise income through the promotion of additional service propositions.
- Operational
- Organise yourself and your work to ensure you can deliver excellent customer service and that required checks are completed in a timely manner.
- Complete and record relevant quality/safety checks in line with company procedures.
- Clean/prepare and review the club public areas and any 'back of house' areas allocated to the defined standard.
- Maintain a safe and secure environment for yourself, guests and colleagues.
- Minimise utility consumption and waste at all times.
- Support club reception /operations when required.
- Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working.
- Adhere to company policies relating to Health & Safety at work.
- Customer Service / Quality
- Ensure a high standard of tidiness and cleanliness in all areas of the Club.
- Be proactive in ensuring all members are acknowledged in a timely and appropriate manner.
- Ensure member access to towels and consumables is uninterrupted.
- Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.
- Demonstrate an awareness of customer priorities and anticipate needs.
- Action all guest requests in a friendly, efficient manner.
- Teamwork
- Ensure your behaviour respects the perspective, privacy, safety and security of club members and your colleagues.
- Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.
- Always deliver your 'fair share' in team task elements of the role and support colleagues whose workload may temporarily exceed your own.
What are we looking for?
- Excellent team-working skills.
- Excellent communication skills.
- The ability to identify allocated cleaning priorities and respond accordingly.
- High levels of product standard and process knowledge with low levels of re-visits following audit checks.
- An ability to use workplace tools provided.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Experience working as part of a team.
- Pool Attendant/ Responder/Lifeguard qualification.
- First Aid at Work certification.
- Pool Plant Experience.
- What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of
- Hospitality . Acting with
- Integrity and always doing the right thing. Inspiring others through
- Leadership . A belief that
- Teamwork drives the best outcomes. A sense of
- Ownership and accountability. And a focus on the
Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible.
As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune.
With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way.
Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests.
We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments.
When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources - Your wellbeing comes first.
Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones.
Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Exact Location
- Birmingham, West Midlands, United Kingdom
- #J-18808-Ljbffr
Leisure Attendant – Birmingham employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Attendant – Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Recruit4Mum. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Recruit4Mum
Don't be shy about reaching out to Recruit4Mum directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Attendant – Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Recruit4Mum and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Recruit4Mum
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
