Contract Support Officer – Birmingham – England

As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and be the first point of call for any suspicious activity. You will carry out ID checks, respond to emergencies and provide information to all staff and visitors. The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and front of house duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last‑minute cover when contacted. Full flexibility is a must for this role.

Role Requirements:

• Door Supervisor SIA licence
• UK Driving licence and use of own vehicle (essential)

Responsibilities:

• To provide the security measures necessary for the safeguarding of the property and people within the premises
• Cover reception duties if/when required (front of house experience is desired)
• Protect the premises from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client’s business
• Ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism
• Detect, where possible, those responsible for losses or malicious damage to the client’s property
• Ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client’s personnel or visitors whom the client management can verify
• Ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged
• Provide a robust and efficient emergency response system to any emergency within the premises/building
• Offer advice / assistance to staff and visitors
• Protect the premises, property, and personnel from theft, damage and violence
• Patrol the site and buildings to prevent fire, flood, theft and damage
• Deter unauthorised activity
• Search premises and people as instructed
• Provide access to cleaners and maintenance staff as instructed
• Provide first aid response
• Provide staff to assist, as directed, in support of programmes, corporate events and functions
• Check and validate all staff, visitors and contractor passes
• Issue and log keys; ensure their security and safe return after use
• Operate, monitor and respond to installed security and safety systems including CCTV, access control, intruder and fire alarms
• Maintain a log of occurrences
• Produce incident reports
• Direct and assist visitors
• Lock and unlock offices as necessary
• Check firefighting equipment
• Monitor and oversee the effective performance of security equipment
• Comply with and operate site security instructions and policies
• Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats

Qualifications:

• Valid SIA licence
• Valid CCTV licence (desired, not essential)
• UK Driving licence
• Proven work experience as a Security Officer (minimum 1 year)
• Experience in front of house / reception duties
• Excellent customer service and communication skills
• High level of self‑presentation
• IT literate – ability to operate detecting systems and emergency equipment
• Quick thinking and problem‑solving skills
• A positive attitude to dealing with people and taking on challenges

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.