At a Glance
- Tasks: Support customers with property repair queries and resolve issues efficiently.
- Company: Join a collaborative team in a dynamic work environment.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health support.
- Other info: Full training provided, with opportunities for remote work after training.
- Why this job: Make a meaningful impact on customers and your community every day.
- Qualifications: Motivated self-starters with a passion for learning and teamwork.
The predicted salary is between 29025 - 30553 £ per year.
This Role: Senior Customer Service Advisor known internally as a “Senior Property Services Advisor”
Fixed Term Positions based on a 37.5hr week
Salary Range: £29,025 – £30,553 – Dependent upon experience
Location: Beeston, NG9 1LA – Free parking *subject to availability* The office location is a 10 min walk from Beeston Train Station
Join Our Team and Shape Your Future!
Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for passionate, driven individuals to join our Customer Contact team.
Why Work With Us?
- Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.
- Career Progression: We are committed to helping you grow – through ongoing training, and mentorship.
- Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.
- Meaningful Impact: Your contributions will make a real difference to our customers and our community.
You’ll receive full, comprehensive training to set you up for success.
About the Role
In this role, you’ll support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.
Coverage across core business hours is essential for this role and you’ll need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you’re fully trained, you’ll have the flexibility to work remotely when based on a 10am–6pm shift.
Who We’re Looking For
- Motivated self-starters with a passion for learning and a can-do attitude
- Team players who thrive in a supportive, fast-paced environment
- Excellent communicators with an innovative approach to problem solving
- Previous experience is valued but not essential – we’re looking for the right mindset and enthusiasm!
Ready to Apply?
If you’re ready to take the next step in your career, we’d love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you’d be a great fit for our team.
Senior Customer Service Advisor – Beeston employer: Recruit4Mum
Join our dynamic team in Beeston, where we foster a collaborative and innovative work culture that empowers you to excel as a Senior Customer Service Advisor. With a strong commitment to employee growth through ongoing training and mentorship, alongside a competitive benefits package and the opportunity to make a meaningful impact in our community, we offer an inspiring environment for passionate individuals ready to thrive. Enjoy the convenience of free parking and flexible working arrangements once trained, making this an excellent place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Advisor – Beeston
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences relate to the role of Senior Customer Service Advisor and be ready to share specific examples.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for customer service shine through. Talk about why you want to work with us and how you can contribute to our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team.
We think you need these skills to ace Senior Customer Service Advisor – Beeston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Customer Service Advisor role. Highlight any relevant customer service experience and showcase your problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your can-do attitude makes you a perfect fit for our team at StudySmarter.
Showcase Your Communication Skills:As a Senior Customer Service Advisor, excellent communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether in writing or through examples of past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Recruit4Mum
✨Know the Role Inside Out
Before your interview, make sure you understand what a Senior Customer Service Advisor does. Familiarise yourself with property repair queries and the channels you'll be using. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about times when you had to adapt quickly or come up with innovative solutions. This is key for a fast-paced environment like property repairs, and it’ll demonstrate your ability to think on your feet.
✨Emphasise Teamwork and Communication
Since this role requires collaboration, be ready to discuss how you work well in a team. Share experiences where your communication skills made a difference in resolving a customer issue. Highlighting your ability to support others will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career progression. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
