At a Glance
- Tasks: Lead and manage residential services for student accommodation, ensuring high standards.
- Company: Dynamic university with a diverse and inclusive culture.
- Benefits: Generous leave, discounts, professional development, and wellness support.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Be at the heart of creating an excellent living experience for students.
- Qualifications: Proven leadership experience and strong organisational skills.
The predicted salary is between 38784 - 46049 £ per year.
We’re looking for a hands-on operational leader to oversee the day-to-day delivery of residential services across our student accommodation.
About the role
You’ll manage multiple teams who provide cleaning, portering, housekeeping and other support services, ensuring residences are safe, consistent and delivered to high standards. With a strong focus on people leadership, you’ll recruit, train, motivate and coordinate staff to keep our residences running smoothly. As the key operational lead for your campus area, you’ll take ownership of service delivery so the Head of Residential Operations can focus on strategic direction.
About you
- Proven experience as a confident people leader, managing frontline operational teams
- Strong skills in workforce planning, including recruitment, training and day-to-day HR processes
- The ability to organise and coordinate cleaning, portering and support services to consistently high standards
- A calm, practical and solutions-focused approach within a busy, customer-centred environment
- Experience motivating teams, building positive working relationships and maintaining high service quality
- The confidence to take ownership of operational delivery while contributing to wider strategic objectives
- A commitment to creating a safe, welcoming and well-managed residential environment for students
If you’re an organised, people-focused manager who thrives in a busy, customer-centred environment, this role puts you at the heart of creating an excellent student living experience.
Further information
Core hours of work will fall between 07:00 and 17:20, to be worked flexibly as required by operational needs. However, operating hours begin at 05:00 with occasional weekend work. Working on a rota system, you will be available as a ‘Duty Manager’ for a seven-day period on a rota basis in case of out-of-hours emergencies, and may be required to participate in the 24-hour call-out system.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Residential Services Manager (KD13755) – Bath, BA2 7AY employer: Recruit4Mum
As a Residential Services Manager in Bath, you will join a vibrant and diverse community dedicated to creating an exceptional living experience for students. Our commitment to employee well-being is reflected in our extensive benefits package, including generous leave, professional development opportunities, and a supportive work culture that values diversity and inclusion. With a focus on people leadership and operational excellence, this role offers a unique chance to make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Services Manager (KD13755) – Bath, BA2 7AY
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Recruit4Mum. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Recruit4Mum
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We think you need these skills to ace Residential Services Manager (KD13755) – Bath, BA2 7AY
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Recruit4Mum and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Recruit4Mum
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
