At a Glance
- Tasks: Provide technical support and troubleshoot complex IT issues in a dynamic environment.
- Company: Join National Care Group, a leading provider of adult social care in the UK.
- Benefits: Enjoy hybrid working, paid training, and a supportive, inclusive culture.
- Other info: Flexible working and opportunities for personal growth await you!
- Why this job: Make a real difference while developing your IT skills and career.
- Qualifications: 3 years of IT support experience, especially with Microsoft 365.
The predicted salary is between 36000 - 36000 £ per year.
Salary: Up to £36,000 per annum based on experience.
Contract Type: Permanent
National Care Group is seeking a skilled Second Line IT Support Technician to join our dynamic IT team. As a support technician, you will play a crucial role in providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our IT systems. If you have a passion for solving technical problems, excellent communication skills, and a strong foundation in IT support, we would love to hear from you!
Are you a tech-savvy problem solver passionate about helping others harness the power of Microsoft 365? Do you thrive in a fast-paced environment and enjoy resolving complex IT issues? If so, we want you to join our team as an IT Support Technician specialising in Microsoft 365 and Azure.
About National Care Group:
National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.
What’s in it for you?
- Hybrid Working: 2 days remote, 3 days based in our Accrington Office.
- The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
- You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
- You will work at an organisation that celebrates age, gender and diversity within an inclusive culture.
- The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
- The opportunity to earn rewards through a Refer a Friend scheme.
- Access to an app called Stream (formally known as Wagestream), enabling greater control over your finances.
The IT Support Technician Role:
As a support technician, you will manage, maintain, and optimise a wide array of IT systems and software, ensuring seamless operations across our organisation. Your role will encompass various systems administration, cybersecurity, compliance, and support tasks.
What You’ll Do:
- Technical Resolution by taking ownership of raised incidents, ensuring rapid resolution of complex workstation, server and network issues.
- Utilise ManageEngine ServiceDesk Plus to manage ticket lifecycles, ensuring all documentation is accurate and SLAs are met.
- Infrastructure and Identity Management Networking and Security providing 2nd line support for Uniquiti network hardware, including wireless access points and switching.
- Provide expert remote and face-to-face support for a wide range of hardware including laptops, desktops and peripherals.
- Service improvement and Team Support, mentoring and assisting 1st line technicians with difficult tickets.
- Support the IT leadership in maintaining accurate hardware and software asset register.
About you:
- Full UK driving licence and willingness to travel to our services across the UK to provide in-person IT support.
- Minimum of 3 years of IT support experience, focusing on M365.
- Strong knowledge of M365 applications and services.
- Ability to work independently and as part of a team.
- Exceptional problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Dedication to delivering outstanding customer service.
- Flexible working environment and willingness to travel.
- Microsoft 365 certification (e.g., MS-100, MS-101, MS-500) desirable but not essential.
- ITIL certification is desirable but optional.
At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation.
IT Support Technician – 37.5 in Accrington employer: Recruit4Mum
Recruit4Mum is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work culture in the heart of Chester-le-Street. With benefits such as a bonus scheme, enhanced holiday entitlement, and access to an Employee Assistance helpline, we ensure our team feels valued and empowered. Join us for meaningful work that contributes to a safe and inclusive environment while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician – 37.5 in Accrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Recruit4Mum values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Recruit4Mum might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Recruit4Mum!
✨Direct Apply to Recruit4Mum
Let's not forget to apply directly through the Recruit4Mum website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician – 37.5 in Accrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Recruit4Mum.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Recruit4Mum. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Recruit4Mum
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
