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- Tasks: Assist customers, manage sales, and handle admin tasks in a vibrant showroom.
- Company: Join a passionate family business dedicated to enhancing homes with quality flooring solutions.
- Benefits: Enjoy a pension scheme, 28 days holiday, and a company vehicle for home visits.
- Why this job: Be part of a supportive team, gain valuable skills, and contribute to exciting projects.
- Qualifications: Retail sales experience is essential; flooring knowledge is a plus but training is provided.
- Other info: Flexible hours available; opportunities for growth as the company expands.
The predicted salary is between 22000 - 24000 £ per year.
Do you enjoy providing excellent customer service? This is a fantastic opportunity to join a passionate family business with a tight-knit, dedicated team based in their Stourbridge showroom. With one goal - making their customers' homes better - they take immense pride in everything they have accomplished so far. Their showroom reflects their pride, and they are committed to delivering exceptional customer service. They always go the extra mile to ensure every customer gets exactly what they need.
With a wealth of experience in the industry, they offer top-quality carpets, flooring, and fitting services to both domestic and commercial clients Nationwide. They have tackled major projects like Center Parcs, Toby Carvery, Miller & Carter, and many more, delivering outstanding results every time.
What we need from you as a Sales Assistant/Estimator:
- 12 months Retail sales experience is essential - experience in the flooring industry would be ideal, but training can be provided
- Experienced speaking to customers on the phone, via email, and in person
- Able to use a computer and do admin work
- Have the ability to multitask and be organised
- Able to work as part of a team and on your own initiative
- Have an enthusiastic approach to work
- Able to work flexible across 6 days of the week
- Driving licence is essential
Desirable:
- Experience in the carpet and flooring industry
- Be able to read and plan jobs
- Estimating experience
What the role involves:
- You will be involved in all areas of shop work; admin, customer service, face to face customer sales, answering the phone, completing quotes, house call measures
- Execute sales in the shop showroom and at the customers property
- Receiving deliveries and moving them to the correct location in the shop
- Placing orders and ordering of stock
- Looking after contracts and meeting all deadlines
- General tidying of the shop
Salary: £26,000 - £28,000 per year, (pro-rata for part time) depending on age and experience, plus bonus.
Hours: Core hours of the business are 9am - 5pm Monday to Saturday and Sunday 10am - 4pm. Full-time - Monday to Sunday up to 6 days a week working between 8am - 5.30pm, up to 40 hours per week. With some flexibility needed as some services are provided out of hours (measurements etc.). Part time would be working 2-3 days per week, to include a Saturday. Hours to be discussed at interview stage.
Benefits:
- Pension scheme
- 28 days holiday per year including Bank Holidays (pro rata for part time hours)
- A company vehicle is provided for any customer home visits
- Growing company, there will be opportunities to take on other roles as the business grows
- Sales training/product knowledge of carpets and flooring
- Training will be given to estimate and measure floors
- Branded uniform
Please apply now!
Sales Assistant/Estimator in Stourbridge employer: RECRUIT123 LIMITED
Contact Detail:
RECRUIT123 LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant/Estimator in Stourbridge
✨Tip Number 1
Familiarise yourself with the products offered by the company, especially carpets and flooring. Understanding the features and benefits of different materials will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the showroom. This will prepare you to handle inquiries confidently and show your potential employer that you can provide the exceptional service they pride themselves on.
✨Tip Number 3
Highlight any experience you have with multitasking and organisation, as these are key skills for the role. Think of specific examples from your past jobs where you successfully managed multiple tasks or projects simultaneously.
✨Tip Number 4
If you have a driving licence, make sure to mention it during your discussions. Since the role involves home visits, demonstrating your ability to travel to customer locations will be a significant advantage in your application.
We think you need these skills to ace Sales Assistant/Estimator in Stourbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail sales experience, especially any relevant experience in the flooring industry. Emphasise your customer service skills and any specific achievements that demonstrate your ability to go the extra mile for customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are drawn to their commitment to exceptional customer service and how your skills align with their needs, particularly in multitasking and teamwork.
Showcase Relevant Experience: In your application, provide examples of your previous roles where you successfully managed customer interactions, completed sales, or handled administrative tasks. If you have experience estimating or planning jobs, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at RECRUIT123 LIMITED
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've provided excellent service in previous roles. Highlight any experiences where you went above and beyond for a customer.
✨Demonstrate Your Sales Experience
With 12 months of retail sales experience required, make sure to discuss your past sales achievements. If you have experience in the flooring industry, mention it, but if not, focus on transferable skills from other retail environments.
✨Be Ready to Discuss Multitasking
The job involves various tasks from admin work to face-to-face sales. Prepare to explain how you manage multiple responsibilities effectively, perhaps by sharing a time when you successfully juggled different tasks.
✨Express Your Enthusiasm
This family business values a passionate approach. Make sure to convey your enthusiasm for the role and the company during the interview. Share why you're excited about the opportunity to contribute to their mission of improving customers' homes.
