At a Glance
- Tasks: Lead complex infrastructure projects and resolve technical issues for clients.
- Company: Established IT Managed Service Provider in Walsall with a collaborative culture.
- Benefits: Competitive salary, 32 days holiday, pension, and ongoing training support.
- Other info: Great career development opportunities and a supportive team environment.
- Why this job: Join a dynamic team and work with cutting-edge technologies in a hands-on role.
- Qualifications: 5+ years in senior technical support, strong knowledge of Windows Server and Microsoft 365.
The predicted salary is between 45000 - 55000 £ per year.
An exciting opportunity has arisen to join a growing and well-established IT Managed Service Provider based in Walsall, delivering cloud and infrastructure solutions to businesses across the West Midlands. They are looking for an experienced Senior 3rd Line Infrastructure Engineer to act as a key technical escalation point, resolving complex infrastructure issues and taking a lead role in client projects, migrations and deployments. This is a varied, hands-on position combining high-level technical support with project delivery and mentoring junior engineers.
What we need from you as a Senior 3rd Line Infrastructure Engineer:
- At least 5 years' experience in a senior 3rd Line technical support role, ideally within an MSP or multi-client environment
- In-depth knowledge of Windows Server and Active Directory
- Strong Microsoft 365 administration and troubleshooting experience
- Experience with Microsoft Intune and Azure cloud infrastructure
- Strong networking knowledge including DNS, DHCP, VPNs and firewalls
- Excellent troubleshooting and problem-solving skills
- A structured approach to technical documentation
- Excellent customer communication and stakeholder management skills
- The ability to take ownership of complex technical issues through to resolution
- Full UK driving licence and access to your own vehicle for local client site visits
- Eligible and willing to undergo a standard/enhanced DBS check
Desirable:
- Experience in endpoint security tooling such as Huntress, Datto, SentinelOne, Blackpoint or similar MDR/EDR platforms
- VoIP telephony systems
- Hyper-V and VMware environments
- On-premise to cloud migrations
- Infrastructure and hardware refresh projects
What the role involves:
- Acting as a senior technical escalation point for the engineering team and clients, working from the Walsall office as well as visiting local client sites when required.
- Taking ownership of complex technical issues escalated by the service desk
- Supporting Managed IT, Microsoft 365, endpoint security, cyber security, backup, VoIP and network infrastructure
- Scoping, planning and delivering infrastructure projects
- Managing on-premise to cloud migrations and hardware refreshes
- Standardising and securing client environments using Microsoft Intune, Azure/Entra ID and Microsoft 365
- Supporting and maintaining physical servers, Hyper-V/VMware environments and network infrastructure
- Delivering advanced troubleshooting and resolving high-level infrastructure issues
- Providing technical leadership and guidance to 1st and 2nd Line Engineers
- Attending local client sites to deliver projects and technical support when required
- Maintaining high standards of customer service and technical documentation
Salary: Competitive salary, depending on experience.
Hours: Full-time, permanent position, primarily office-based in Walsall with local client site travel when required.
Benefits:
- Mileage allowance and expenses paid
- 32 days' holiday including bank holidays
- Company pension
- Free secure parking
- Ongoing training and certification support
- Career development opportunities
- Exposure to modern security and infrastructure technologies
- Varied, hands-on technical and project work
- Supportive and collaborative team environment where your ideas and expertise are valued
Please apply now!
Senior 3rd Line Infrastructure Engineer in Birmingham employer: RECRUIT123 LIMITED
Join a well-respected, family-run business in Hurley, Atherstone, where your skills as an Architectural Technician/Technologist will be valued and nurtured. With a strong focus on employee growth and a supportive work culture, you will have the opportunity to engage in diverse projects, including the restoration of listed buildings, all while enjoying competitive subcontractor rates and a collaborative environment that fosters creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 3rd Line Infrastructure Engineer in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RECRUIT123 LIMITED values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RECRUIT123 LIMITED might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RECRUIT123 LIMITED!
✨Direct Apply to RECRUIT123 LIMITED
Let's not forget to apply directly through the RECRUIT123 LIMITED website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior 3rd Line Infrastructure Engineer in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RECRUIT123 LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RECRUIT123 LIMITED. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RECRUIT123 LIMITED
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
