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- Tasks: Provide IT support and assist customers with their technical issues.
- Company: Leading housing association in the UK with a supportive culture.
- Benefits: Enjoy a 4-day work week, hybrid model, and career growth opportunities.
- Why this job: Join a team that values your contributions and offers a great work-life balance.
- Qualifications: 1-2 years of IT support experience and customer-focused mindset.
- Other info: Ideal for those looking to develop their skills in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading housing association in the UK seeks an ICT Service Desk Analyst to join its team. The role offers a 4-day working week, with a hybrid working model requiring 3 days in-office and 1 day remote.
Ideal candidates will have:
- 1-2 years of IT support experience
- Customer-focused attitude
- Knowledge of Microsoft Windows
An ITIL qualification is beneficial. This is a chance to grow in a supportive environment that values employees and their contributions.
Service Desk Analyst: 4-Day Week Hybrid IT Support in Leeds employer: Recruit with Purpose
Contact Detail:
Recruit with Purpose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst: 4-Day Week Hybrid IT Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing association on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your IT support skills. We should be ready to discuss our experience with Microsoft Windows and any customer service scenarios we've handled.
✨Tip Number 3
Show off our passion for IT! During interviews, let’s share examples of how we’ve gone above and beyond for customers. It’s all about demonstrating that customer-focused mindset they’re after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of their team.
We think you need these skills to ace Service Desk Analyst: 4-Day Week Hybrid IT Support in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and customer-focused skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Service Desk Analyst position and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Technical Skills: Since knowledge of Microsoft Windows is key for this role, make sure to mention any specific experiences or projects that demonstrate your expertise. We’re looking for candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Recruit with Purpose
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows and any other relevant IT support tools. Be ready to discuss your previous experiences in IT support, as well as how you've solved customer issues in the past.
✨Show Your Customer Focus
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond for a user or resolved a tricky issue. This will show that you understand the importance of customer satisfaction in an ICT role.
✨Understand the Company Culture
Research the housing association and its values. Knowing their mission and how they support their employees can help you align your answers with what they’re looking for, especially since they value contributions from their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.