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- Tasks: Provide essential IT support and troubleshoot issues for internal customers.
- Company: Join a community-focused Housing Association making a positive impact in the Southeast.
- Benefits: Enjoy hybrid work, competitive salary, generous holiday, and growth opportunities.
- Why this job: Perfect for tech enthusiasts wanting to learn and help others while advancing their career.
- Qualifications: Proactive attitude, Azure knowledge, and strong customer service skills required.
- Other info: Reach out to Alex for more details and a chat about the role.
The predicted salary is between 25000 - 35000 £ per year.
Have you always wanted to accelerate your IT career whilst having a positive impact on your community? Are you passionate about technology and eager to help people solve their IT issues? Recruit with Purpose are supporting this wonderful Southeast based Housing Association to recruit for an IT Service Desk Analyst to join their team. This position is perfect for someone with a proactive attitude, a desire to learn, and an interest in all things tech.
As an IT Service Desk Analyst, you’ll be the first point of contact for their internal customers, providing essential support. If you are someone who has good customer facing skills and the ability and professional understanding of the Azure Cloud platform, this is a fantastic role for you. You’ll have exposure to troubleshooting hardware, software, network, or telephony issues, you’ll be there to assist and make sure everything runs smoothly.
You’ll be a great fit if the below sounds like you:
- Analytical mindset and a methodical approach to troubleshooting.
- A strong working knowledge of the Azure Platform.
- Experience with Intune, Exchange Online, Active Directory / Entra, Azure Virtual Desktop and 8x8 telephony would be advantageous.
- A passion for learning new skills and adapting to change is even better.
- Enjoy working with people and can explain technical issues in a way anyone can understand.
- You’re able to manage your time effectively across multiple tasks and work independently.
What’s on offer:
- The role is Hybrid with 4 days a week onsite, 1 day remote.
- The Salary on offer is up to £31,250.
- Generous Pension match.
- 28 days holiday plus bank holidays.
- Healthcare and Wellbeing fund.
- Growth opportunities mapped out from day 1.
Please apply to this advert, reach out to Alex on LinkedIn, or contact Alex@recruitwithpurpose.co.uk and we can have a chat about the role in more detail. Looking forward to hearing from you.
Contact Detail:
Recruit with Purpose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Analyst
✨Tip Number 1
Familiarise yourself with the Azure Cloud platform and its services. Since this role requires a strong working knowledge of Azure, consider taking online courses or tutorials to boost your understanding and demonstrate your commitment to learning.
✨Tip Number 2
Brush up on your customer service skills. As the first point of contact for internal customers, being able to communicate technical issues clearly and empathetically is crucial. Practise explaining complex IT concepts in simple terms to friends or family.
✨Tip Number 3
Network with professionals in the IT field, especially those who work with Azure and service desk roles. Join relevant online forums or LinkedIn groups to connect with others, share insights, and learn about industry trends that could give you an edge.
✨Tip Number 4
Prepare for potential technical assessments by practising troubleshooting scenarios. Familiarise yourself with common hardware, software, and network issues, and think through how you would approach resolving them in a real-world context.
We think you need these skills to ace IT Service Delivery Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the IT Service Delivery Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with Azure Cloud, Intune, Exchange Online, or similar technologies. Use specific examples to demonstrate your troubleshooting skills and customer service abilities.
Show Your Passion for Technology: Express your enthusiasm for technology and learning in your application. Mention any relevant courses, certifications, or personal projects that showcase your commitment to staying updated in the tech field.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your personality and passion for helping others with IT issues. Make sure to explain why you want to work for this particular Housing Association.
How to prepare for a job interview at Recruit with Purpose
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've used tech to solve problems or improve processes, as this will demonstrate your proactive attitude and genuine interest in the field.
✨Demonstrate Your Customer Service Skills
Since you'll be the first point of contact for internal customers, it's crucial to showcase your customer-facing skills. Prepare scenarios where you've successfully resolved issues for others, highlighting your ability to communicate technical information clearly.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of the Azure Cloud platform, Intune, Exchange Online, and other relevant technologies mentioned in the job description. Being able to discuss these tools confidently will show that you're well-prepared and knowledgeable.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting methods during the interview. Prepare to discuss your analytical mindset and methodical approach by outlining specific examples of how you've tackled hardware, software, or network issues in the past.
