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- Tasks: Provide 2nd and 3rd line support for key business applications.
- Company: Join a fantastic housing association in London with a social purpose.
- Benefits: Enjoy hybrid working, generous holidays, private healthcare, and a pension match scheme.
- Why this job: Fast-track your IT career with training, support, and mapped career paths from day one.
- Qualifications: Experience in application support and familiarity with housing management systems preferred.
- Other info: Opportunity to work with Microsoft Dynamics and integration platforms.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for your next step in your IT career that is going to catalyst your career? Feeling like you want a career in IT that provides you with a social purpose? Recruit with Purpose are partnered with a fantastic housing association in London who are looking for an Application Support Analyst to join their growing IT team. This role will offer social purpose, but also provide you with the opportunities, training and support to set yourself up for a rewarding career in IT.
As part of the IT support function at this housing association, you will provide essential 2nd and 3rd line support for core business applications such as our housing management system (Aareon QLx), asset management system (Asprey), and key platforms including Microsoft Dynamics and SUN Finance. You will play a vital role in investigating and resolving application-related issues to ensure minimal disruption to day-to-day operations. Additionally, you will proactively monitor system performance, identify potential risks, and implement solutions to keep everything running smoothly and efficiently.
In this role, you will have mapped out career paths from day 1 and will receive ample training and development to fast track you on your way.
What they are looking for:
- Experience in an application support role previously
- Previous experience working with housing management systems (Aareon QLx preferred)
- Hands-on knowledge with Dynamics development would be advantageous
- Familiarity with integration platforms e.g. Azure integration services, APIs
- Working knowledge of Microsoft Power Platform (Power Apps, Power Automate)
- Customer facing qualities, the ability to put the customers' outcomes at the forefront of their work
What is on offer:
- Up to £45,900 per year for the right individual
- Hybrid working 2 days a week on site in London
- Generous Pension match scheme
- 28 days holiday plus bank holidays
- Private Healthcare for you and immediate family
- Generous maternity/paternity offerings
- Further benefits to complement this
If this role sounds like it would be a good fit, I would love to hear from you. Please apply via this advert or you can reach me directly on Alex@recruitwithpurpose.co.uk and we can have a confidential chat about the role in more detail. Looking forward to hearing from you.
Application Support Specialist employer: Recruit with Purpose
Contact Detail:
Recruit with Purpose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as Aareon QLx and Microsoft Dynamics. Having a solid understanding of these systems will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in application support roles, especially if it involves customer-facing interactions. Be prepared to discuss specific examples of how you've resolved issues and improved user satisfaction, as this will show your capability in handling similar challenges at StudySmarter.
✨Tip Number 3
Network with current or former employees of the housing association or similar organisations. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to discuss your approach to proactive monitoring and risk management in IT systems. Being able to articulate your strategies for maintaining system performance will set you apart as a candidate who is not just reactive but also forward-thinking.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support roles, particularly with housing management systems like Aareon QLx. Emphasise any hands-on knowledge of Microsoft Dynamics and integration platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and social purpose. Mention specific examples of how you've resolved application-related issues in the past and how you can contribute to the housing association's mission.
Highlight Customer-Facing Skills: Since the role requires customer-facing qualities, ensure you provide examples in your application that demonstrate your ability to prioritise customer outcomes and effectively communicate technical information.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT support role.
How to prepare for a job interview at Recruit with Purpose
✨Showcase Your Technical Skills
Make sure to highlight your experience with application support, especially with housing management systems like Aareon QLx. Be prepared to discuss specific examples of how you've resolved issues in the past and any hands-on knowledge you have with Microsoft Dynamics or integration platforms.
✨Demonstrate Customer-Facing Qualities
Since this role requires a strong customer focus, be ready to share instances where you've put customer outcomes first. Discuss how you handle difficult situations and ensure that users feel supported and valued.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an application issue or improve system performance. Think through your approach and be ready to explain your reasoning.
✨Express Your Desire for Growth
This position offers mapped-out career paths and training opportunities. Show enthusiasm for personal development and express your eagerness to learn new technologies, particularly in areas like Microsoft Power Platform and Azure integration services.
