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- Tasks: Provide 2nd and 3rd line support for key business applications.
- Company: Join a fantastic housing association in London with a social purpose.
- Benefits: Enjoy hybrid working, generous holidays, private healthcare, and a pension match scheme.
- Why this job: Fast-track your IT career with training, support, and mapped-out career paths from day one.
- Qualifications: Experience in application support and familiarity with housing management systems preferred.
- Other info: Opportunity to work with Microsoft Dynamics and integration platforms.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for your next step in your IT career that is going to catalyst your career? Feeling like you want a career in IT that provides you with a social purpose? Recruit with Purpose are partnered with a fantastic housing association in London who are looking for an Application Support Analyst to join their growing IT team.
This role will offer social purpose, but also provide you with the opportunities, training and support to set yourself up for a rewarding career in IT. As part of the IT support function at this housing association, you'll provide essential 2nd and 3rd line support for core business applications such as our housing management system (Aareon QLx), asset management system (Asprey), and key platforms including Microsoft Dynamics and SUN Finance. You'll play a vital role in investigating and resolving application-related issues to ensure minimal disruption to day-to-day operations. Additionally, you'll proactively monitor system performance, identify potential risks, and implement solutions to keep everything running smoothly and efficiently.
In this role you will have mapped out career paths from day 1 and will receive ample training and development to fast track you on your way.
What they are looking for:
- Experience in an application support role previously
- Previous experience working with housing management systems (Aareon QLx preferred)
- Hands-on knowledge with Dynamics development would be advantageous
- Familiarity with integration platforms e.g. Azure integration services, APIs
- Working knowledge of Microsoft Power Platform (Power Apps, Power Automate)
- Customer facing qualities, the ability to put the customers' outcomes at the forefront of their work
What is on offer:
- Up to £45,900 per year for the right individual
- Hybrid working 2 days a week on site in London
- Generous Pension match scheme
- 28 days holiday plus bank holidays
- Private Healthcare for you and immediate family
- Generous maternity / paternity offerings
- Further benefits to complement this
If this role sounds like it would be a good fit, I would love to hear from you. Please apply via this advert or you can reach me directly on Alex@recruitwithpurpose.co.uk and we can have a confidential chat about the role in more detail. Looking forward to hearing from you.
Contact Detail:
Recruit with Purpose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Specialist
✨Tip Number 1
Familiarise yourself with the specific applications mentioned in the job description, such as Aareon QLx and Microsoft Dynamics. Having a solid understanding of these systems will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in application support roles, especially if it involves customer-facing responsibilities. Be prepared to discuss specific examples of how you've resolved issues and improved user satisfaction in past positions.
✨Tip Number 3
Showcase your knowledge of integration platforms like Azure integration services and APIs. If you have hands-on experience with these technologies, be ready to explain how you've used them to enhance application performance or streamline processes.
✨Tip Number 4
Prepare to discuss your approach to proactive monitoring and risk identification. Think of examples where you've successfully implemented solutions to prevent disruptions, as this aligns perfectly with the responsibilities outlined in the job description.
We think you need these skills to ace Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support roles, especially with housing management systems like Aareon QLx. Emphasise any hands-on knowledge of Microsoft Dynamics and integration platforms.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and social purpose. Mention specific examples of how you've resolved application-related issues in the past and how you can contribute to the housing association's mission.
Highlight Customer-Facing Skills: Since the role requires customer-facing qualities, ensure you provide examples in your application that demonstrate your ability to prioritise customer outcomes and effectively communicate technical information.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT support role.
How to prepare for a job interview at Recruit with Purpose
✨Showcase Your Technical Skills
Make sure to highlight your experience with application support, especially with housing management systems like Aareon QLx. Be prepared to discuss specific examples of how you've resolved issues in the past and any relevant technical skills you possess, such as knowledge of Microsoft Dynamics or integration platforms.
✨Demonstrate Customer-Facing Qualities
Since this role requires a strong customer focus, be ready to share examples of how you've prioritised customer outcomes in your previous roles. Show that you understand the importance of communication and empathy when dealing with users who may be experiencing technical difficulties.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential application-related issues you might encounter and how you would approach resolving them. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Express Your Desire for Growth
The company offers mapped-out career paths and training opportunities, so express your enthusiasm for professional development. Share your career goals and how this position aligns with your aspirations, showing that you're committed to growing within the organisation.
