Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and assist users.
- Company: Join Recruit Ventures, a leader in the UK recruitment investment sector.
- Benefits: Enjoy a competitive salary, bonus scheme, hybrid working, and healthcare options.
- Why this job: Make a real impact by solving problems and supporting users across the UK.
- Qualifications: Experience in IT support, strong communication skills, and a proactive attitude.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Dereham, Norfolk (Hybrid: 3 days office / 2 days from home, or full-time office if preferred)
£35,500 + bonus + on-call supplements
Some people work through tickets. Some people take ownership, solve problems properly, reassure users, and make the whole business run better. We're looking for the second kind.
Recruit Ventures is hiring an IT Support Engineer / Helpdesk Engineer for 1st line and 2nd line support, to join our Helpdesk Support Team based in Dereham, Norfolk. This is an opportunity for a capable, dependable and ambitious support professional to play a visible role in a growing UK business that supports a network of offices and staff nationwide.
This role will suit someone who enjoys being the person others trust when something matters: the person who stays calm, communicates clearly, fixes what can be fixed, and takes responsibility for seeing issues through. You'll be supporting users across a broad range of day-to-day IT and business systems, delivering 1st line and 2nd line support and helping keep colleagues productive across our UK office network.
What makes this role different
We value people who combine technical competence, sound judgement and genuine care for the user experience. You won't just be logging calls and passing problems on. You'll be expected to think, troubleshoot, prioritise, communicate and improve. If you take pride in high standards, enjoy variety, and want to be part of a business where reliable people make a real impact, we'd like to hear from you.
What you'll be doing:
- Acting as a first point of contact for users by phone, email, chat and remote support
- Delivering 1st line and 2nd line IT support across desktops, users, networks, devices and office systems
- Troubleshooting and resolving issues efficiently, with clear updates throughout
- Escalating issues appropriately and working with internal colleagues and third-party providers where needed
- Supporting users with day-to-day IT and business application queries
- Assisting with database and CRM system configurations and support
- Assisting with hardware configuration, setup, sourcing and deployment
- Monitoring alerts, incidents and support cases to ensure issues are followed through
- Providing a high standard of service, aftercare and practical support to end users
What we're looking for:
We're interested in people who are capable, proactive, organised and user-focused. You should have experience in a helpdesk, desktop support or IT support role, with a solid grounding in some or most of the following:
- 1st line and 2nd line IT support
- Microsoft Word, Excel, Outlook and PowerPoint
- Active Directory and Microsoft Exchange
- Routers, Cat5 networks, VPNs and printers
- Mobile Device Management platforms
- General user support and business application support
- Ticketing systems and remote desktop tools
Experience in any of the following would be beneficial:
- Virtualisation
- Hyper-V
- Citrix
- SQL
- Switching
- WAN environments
- HTML / PHP
- AI
The kind of person who succeeds here:
- Communicates clearly and professionally with users at all levels
- Can make technical issues understandable and manageable
- Stays composed under pressure and prioritises effectively
- Takes ownership rather than waiting to be chased
- Enjoys solving problems properly, not just quickly
- Brings a positive, helpful and dependable approach to the team
What we offer:
- Salary: £35,500 + bonus + on-call supplements
- Bonus scheme: Company-wide bonus scheme
- Hybrid working: 2 fixed days working from home, or fully office-based if preferred
- Healthcare: Optional private healthcare scheme
- Holiday: 20 days annual leave, increasing by 1 day per year of service up to 25 days, plus your birthday off
- Pension: Company pension scheme
- Parking: Free on-site parking
About Recruit Ventures:
Established in 2011, Recruit Ventures is a leader in the UK investment sector for start-up recruitment businesses. We support business owners across the UK to launch and grow their own recruitment companies, providing investment, back-office support and a long-term platform for sustainable growth. We've built a reputation for consistency, profitability and expansion, and we are looking for people who want to contribute to a business that values reliability, initiative and high standards.
Apply
If you're the kind of IT support professional who likes to be trusted, relied on and respected for doing the job properly, we'd like to hear from you. Apply now to join Recruit Ventures as our next IT Support Engineer.
IT Support Engineer employer: Recruit Ventures
Contact Detail:
Recruit Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and communicate your thought process clearly. Remember, they want to see how you handle pressure!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share examples of past experiences where you took ownership of an issue and resolved it effectively. This will highlight your proactive approach and user-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Your Problem-Solving Skills: When writing your application, highlight specific examples where you've taken ownership of a problem and resolved it effectively. We want to see that you can think critically and troubleshoot like a pro!
Communicate Clearly: Make sure your application is clear and concise. Use straightforward language to explain your experience and skills. Remember, we value clear communication just as much as technical competence!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. Show us why you're the perfect fit for our IT Support Engineer role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows initiative, which we love!
How to prepare for a job interview at Recruit Ventures
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in 1st and 2nd line support. Familiarise yourself with Microsoft products, Active Directory, and common troubleshooting techniques. Being able to discuss these confidently will show that you're the dependable support professional they’re looking for.
✨Communicate Clearly
Practice explaining technical issues in simple terms. You’ll need to reassure users and make them feel comfortable, so focus on clear communication. Role-play with a friend or family member to get used to breaking down complex problems into manageable parts.
✨Show Ownership and Initiative
During the interview, share examples of times when you took ownership of a problem and saw it through to resolution. Recruit Ventures values proactive individuals, so highlight your ability to troubleshoot effectively and prioritise tasks without waiting for direction.
✨Prepare Questions About User Experience
Think about what makes a great user experience in IT support. Prepare thoughtful questions about how the company measures user satisfaction and what their expectations are for support roles. This shows you care about the user experience, which is key for this position.