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- Tasks: Provide technical support and manage warranty inquiries for customers.
- Company: Join a reputable sound tech company with over 30 years of industry experience.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a supportive team environment.
- Why this job: Be part of a passionate team in the luxury audio space, making a real impact.
- Qualifications: Previous customer service experience and a background in audio/visual or electrical products preferred.
- Other info: Full-time role based in Epping, with opportunities to work across multiple retail locations.
The predicted salary is between 42000 - 48000 £ per year.
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Technical Service & Warranty Support Officer, Epping
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Client:
Location:
Epping, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
0a2d39722895
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
- EARN $70,000 – $80,000 pa + Super | Full Time Role in Epping
- Reputable Company with over 30 Years in the Sound Tech Industry
- Utilise your Technical Expertise in a Supportive Team Environment
About The Company
Established over 30 years ago, our client has a long-standing relationship with sound technology, partnering with top brands globally to present high-quality audio products to the Australian and New Zealand markets. With a commitment to strategic marketing, innovative distribution strategies, and exceptional customer service, they have continuously grown and strengthened their industry presence.
This business is quickly emerging as the leader in the luxury audio space. With a growing list of new customers experiencing the premium brands through their multiple stores and website everyday!
About The Opportunity
As a Technical Service and Warranty Support Officer based in Epping, you will report to the Operations Manager and be responsible for a range of customer service and technical support tasks.
Some of your responsibilities will include:
- Professionally respond to customer and warranty inquiries across phones, emails,ticketing, and social channels
- Manage warranty cases by issuing RMAs, coordinating replacements, processing credits, and updating customers on backorders and ETAs
- Maintain detailed case files, assesses products for faults, and perform warranty repairs as needed
- Utilise the CRM to support customer inquiries and warranty processes effectively
- Adhere to high standards of quality and safety, escalating issues to leadership when appropriate
About You
The successful candidate will have:
- Previous customer service experience, ideally in a retail or online environment
- Experience in the audio/visual industry
- Proven warranty and electrical product service capability
- A relevant IT or electrical qualification (desirable)
- Excellent communication skills, both written and verbal
You will also have:
- A highly motivated attitude with the ability to work independently and as part of a team
- Strong organisational skills to meet deadlines and manage multiple tasks
- Attention to detail and problem-solving capabilities
- The ability to adapt in a fast-paced environment
- A proactive approach to learning and development
What\’s in it for You?
- Full-Time Role With A Supportive Team
- Multiple Retail Locations & an Online Store
- Cutting Edge Products from Leading Brands
- Work in a Passionate & Knowledgeable Team
- Opportunities For Professional Development
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Technical Service & Warranty Support Officer employer: Recruit Shop
Contact Detail:
Recruit Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service & Warranty Support Officer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the audio/visual industry. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals already working in the sound tech industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for potential technical questions by reviewing common issues related to warranty support and customer service in the audio sector. Being well-prepared will boost your confidence during the interview process.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully handled customer inquiries or warranty cases in the past. This will highlight your capability to manage similar situations at StudySmarter.
We think you need these skills to ace Technical Service & Warranty Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support, especially in the audio/visual industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sound technology and your ability to handle warranty inquiries. Mention specific examples of how you've successfully managed customer issues in the past.
Highlight Relevant Skills: In your application, emphasise your communication skills, attention to detail, and problem-solving abilities. These are crucial for the Technical Service & Warranty Support Officer role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Recruit Shop
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical expertise related to audio and visual products. Be prepared to discuss specific technologies or brands you have experience with, as this will demonstrate your suitability for the role.
✨Demonstrate Customer Service Skills
Since the role involves customer interaction, be ready to share examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your communication skills and ability to resolve issues effectively.
✨Familiarise Yourself with Warranty Processes
Understand the typical warranty processes and procedures in the industry. Being able to discuss how you would manage warranty cases or handle RMAs will show that you are proactive and knowledgeable about the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
