At a Glance
- Tasks: Lead operational teams and oversee call centre operations while managing multiple projects.
- Company: Join St Vincent de Paul Society, a leading not-for-profit in Victoria with over 11,000 members.
- Benefits: Enjoy a competitive salary with tax-reducing salary packaging and flexible hybrid work options.
- Other info: This part-time role offers a 9-day fortnight work schedule.
- Why this job: Make a meaningful impact by supporting over 300,000 Victorians each year.
- Qualifications: Proven experience in operational leadership, stakeholder engagement, and project management required.
The predicted salary is between 30000 - 40000 £ per year.
Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.
Location: Box Hill
Work type: Part Time (9 day fortnight) - Ongoing
Competitive Salary + Tax reducing salary package
Working model: Hybrid
A little bit about you:
- You are an experienced operational and project leader who enjoys working in complex stakeholder environments and is passionate about supporting purpose-driven organisations.
- You have a proven ability to manage competing priorities, lead teams through change and build strong relationships with both employees and volunteers.
You will bring:
- Experience leading operational teams and delivering strategic projects or programs.
- Strong stakeholder engagement skills with the ability to build trusted relationships at all levels.
- Demonstrated experience driving continuous improvement, change management and process optimisation.
- Exceptional communication skills and confidence facilitating training, workshops and capability-building initiatives.
- Strong project management skills with the ability to manage multiple priorities and deliver outcomes.
- Experience managing budgets, reporting and operational performance.
- A collaborative, solutions-focused approach and a genuine commitment to the mission and values of St Vincent de Paul Society.
This role would suit someone who enjoys balancing strategic thinking with hands-on operational leadership and is motivated by making a positive impact in the community.
About the role:
The Senior Operations Manager – Membership plays a pivotal role in the Society’s success, providing strategy leadership across multiple member projects and overseeing call centre operations and processes. This role works in close partnership with the Society’s Membership Volunteer leadership structure, including its 7 Central Councils and 33 Regional Councils, which collectively support more than 230 Conferences. This position is responsible for working with cross-functional teams to deliver high-impact projects, targeted support programmes and key initiatives that strengthen the Society’s ability to support those most at risk of poverty & disadvantage. Success in this role requires a strong focus on stakeholder relationships, continuous improvement, capability building through training, and the development and maintenance of robust, well-documented procedures. There are components of ongoing operations that sit within the scope of this role, and the ability to manage both operations and project delivery is important in this position.
Benefits:
- Not for profit salary packaging – increases your take-home pay
- Make an impact – support over 300,000 Victorians each year
- Flexible work options – including hybrid opportunities (where applicable)
- Supportive culture – family-friendly and values-driven
- Purpose-led work – contribute to social justice every day
About us:
For more than 170 years the St Vincent de Paul Society Victoria has been providing practical and compassionate support to people across Victoria who are doing it tough, whether that’s struggling to put food on the table, pay for essentials, keep children at school, or keep a roof over their head. We help people from crisis through to rebuilding their lives with stability, dignity and hope. We believe every human life has inherent worth. The St Vincent de Paul Society and its wide network of members and volunteers provide practical frontline support, advocacy and friendship for the most vulnerable members of our community. Key services include home visitation; Vinnies Shops; youth programmes; soup vans; assistance for asylum seekers and refugees; education and tutoring; and professional accommodation and health services through VincentCare and community and social housing through VincentCare Community Housing. The St Vincent de Paul Society in Victoria has more than 11,000+ members and volunteers. Internationally, the Society operates in 149 countries and more than 950,000 members.
If this sounds like the right opportunity for you, we’d love to hear from you. Please submit your CV. Please note: applications will be reviewed as they are received and the role may close earlier. We encourage you to submit your application as soon as possible.
Pre-employment checks are required (including National Police Check, Working With Children Check and right to work). We are committed to child safety. We value diversity and inclusion and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds.
No agencies please.
Senior Operations Manager - Membership employer: Recruit Shop Pty Ltd
St Vincent de Paul Society has been aiding vulnerable Victorians for over 170 years. Located in Box Hill, it offers a family-friendly culture and purpose-led work. The organisation supports various initiatives, including home visitation and youth programmes, making a significant community impact.
