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Office based Monday to Friday 9am - 5pmYou will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customer's expectations.
Your responsibilities will include:
•Manage incoming calls and emails and signpost to relevant staffOwn the customer service in the business and log all feedback, issues and resolve complaintsProcess technical support issues and troubleshoot internally and with OEM support functions and softwareAssist testing and commissioning of the CRM to replace manual processesLogging and tracking and resolving complaints. Customer-focused, with a genuine desire to deliver a great xgikmsk customer experienceHighly organised, reliable and able to manage your own workloadCurious and willing to learn new technical products, systems and processes
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Administrator in Ware employer: Recruit Select
Join a supportive and dynamic finance team where your contributions as a Purchase Ledger Clerk will be valued and recognised. Our office-based environment promotes collaboration and growth, offering opportunities for professional development while ensuring a healthy work-life balance. With a commitment to employee well-being and a friendly culture, we provide the perfect setting for you to thrive in your career.
