At a Glance
- Tasks: Engage with customers through calls, emails, and social media to drive business growth.
- Company: Dynamic client based in Glasgow with a focus on customer relationships.
- Benefits: Competitive pay, flexible hours, and opportunities for personal development.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Join a vibrant team and enhance your communication skills while making an impact.
- Qualifications: Strong work ethic, excellent communication, and a willingness to learn.
The predicted salary is between 35550 - 43450 £ per year.
- A client based in Glasgow is recruiting for two positions
- 1. Outbound Call Handler
*Identify and qualify new customers from a broad range of industries.
*Contact current & potential new customers- via telephone, email & social media.
*Expand and maintain a relationship with a multitude of different customers.
- Maximise business opportunities.
*Maintain the highest level of customer care.
Skills
Strong work ethic.
Excellent communication skills both verbally and written.
Attention to detail.
Time Management.
Enthusiasm and willingness to learn.
The ability to work independently and as part of a team.
2. Inbound Call Handler/Customer Service
As an Internal Sales Executive, you will use your strong communication skills and business acumen to manage company accounts, build relationships, and drive growth.
Working in a fast-paced environment, you will be the primary point of contact for a wide range of customers, handling everything from daily orders to pricing tenders.
Key Responsibilities
- Build, expand, and maintain strong relationships with a diverse customer base.
- Manage incoming inquiries, process orders, and discuss pr...
X2 Jobs - Inbound/Customer Service & Outbound Call Handler in Glasgow employer: Recruit Select
Join a dynamic team in Glasgow where your contributions are valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering comprehensive training and development opportunities to help you excel in your role. With a focus on customer care and relationship building, you'll thrive in an environment that encourages innovation and teamwork, making it an ideal place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land X2 Jobs - Inbound/Customer Service & Outbound Call Handler in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit Select. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit Select before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace X2 Jobs - Inbound/Customer Service & Outbound Call Handler in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit Select:Your cover letter is your chance to shine! Tell us why you want to work at Recruit Select specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit Select!
How to prepare for a job interview at Recruit Select
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
