Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
We are currently recruiting for a Customer Account Manager to manage our client accounts.
The job role involves taking and processing orders from our existing customers via telephone and email and providing excellent customer service.
Experience within a business-to-business environment is preferred, but if you have experience in providing customer service or sales via telephone and email we would like to hear from you.
Working hours are Monday - Friday 08:30 -17:00 - This role is working 100% in the office
Key Responsibilities:
Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone, email.
Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints.
Product/Service Knowledge: Develop a comprehensive understanding of the company's products - Training will be provided
Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience.
Up-Selling: Identify opportunities to promote additional products that will benefit the customer.
Professional Communication: Exhibit a friendly, empathetic, and professional communication style. xgikmsk Ensure that customers feel valued and respected throughout their interactions with the company.
Parking available
Please click on the apply button to read the full job description
Customer Account Manager in Belvedere employer: Recruit Select
Join a supportive and dynamic finance team where your contributions as a Purchase Ledger Clerk will be valued and recognised. Our office-based environment promotes collaboration and growth, offering opportunities for professional development while ensuring a healthy work-life balance. With a commitment to employee well-being and a friendly culture, we provide the perfect setting for you to thrive in your career.
