Office based Monday to Friday 9am - 5pm You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely matter exceeding the customers expectations. Your responsibilities will include: Manage incoming calls and emails and signpost to relevant staff Own the customer service in the business and log all feedback, issues and resolve complaints Process technical support issues and troubleshoot internally and with OEM support functions and software Assist testing and commissioning of the CRM to replace manual processes Logging and tracking and resolving complaints. Customer-focused, with a genuine desire to deliver a great customer experience Highly organised, reliable and able to manage your own workload Curious and willing to learn new technical products, systems and processes A logical problem solver who enjoys getting to the root cause of an issue Comfortable working with CRM systems, Microsoft Office and other digital tools TPBN1_UKTJ
Technical Administrator employer: Recruit Select Limited
As a Group Accounts Manager in our dynamic organisation, you will thrive in a supportive work culture that values collaboration and innovation. We offer competitive benefits, including professional development opportunities tailored to your career growth, all within a vibrant location that fosters both personal and professional fulfilment. Join us to be part of a team that is committed to excellence in the Freight Industry, where your expertise in multi-currency accounting will be truly valued.
