Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations, manage teams, and ensure top-notch service delivery.
- Company: A growing reactive maintenance business serving clients across the southeast of England.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Join a thriving company and make a real impact in operational excellence.
- Qualifications: Experience in reactive maintenance and strong leadership skills required.
- Other info: Fast-paced environment with opportunities to drive efficiency and profitability.
The predicted salary is between 36000 - 60000 £ per year.
Growing reactive maintenance business serving clients across the southeast of England. They are seeking an Operations Manager who has experience of working within a reactive maintenance company who provide reactive maintenance services.
Purpose of the Role
The Operations Manager is responsible for ensuring the business runs efficiently, effectively and profitably day to day while supporting the growth of the company. You will oversee the help desk, scheduling and office teams, coordinate engineers in the field, and build strong relationships with key clients to drive high service standards, better utilisation, and increased value from our client base.
Key Responsibilities
- Operational management
- Oversee day-to-day operations from job intake through to completion, ensuring smooth workflow between office and field.
- Ensure effective scheduling and allocation of engineers to minimise travel time and maximise productive hours.
- Monitor SLA performance and take action to prevent and recover potential breaches.
- Work with those responsible for stock, parts and vans to ensure availability and cost-effective use of resources.
- Use systems such as BigChange and Xero to monitor performance, spot issues and drive improvements.
- People leadership and culture
- Lead and develop the help desk/scheduling and office teams, providing clear expectations, coaching and feedback.
- Address underperformance, inefficiencies and downtime fairly and constructively.
- Client and key-account management
- Act as an operational point of contact for key clients, handling escalations and running review meetings where needed.
- Commercial performance and growth
- Monitor operational KPIs (e.g. engineer utilisation, first-time fix rates, travel time, job margins) and take action to improve them.
- Identify and implement practical process improvements that deliver measurable efficiency or margin gains.
Essential skills required
- Experience in plumbing, drainage, HVAC or a similar field-service / reactive maintenance environment.
- Proven track record in an Operations Manager or senior supervisory role in a small to mid-sized business.
- Strong people leadership skills, with experience managing office-based teams and coordinating field engineers.
- Confident user of job management / field service software (e.g. BigChange or similar) and comfortable working with reports and KPIs.
- Ability to understand and work with margins, labour efficiency and basic commercial metrics.
- Hands-on and willing to get into the detail when needed, while able to step back and manage through others.
- Calm and structured under pressure, able to prioritise and make decisions in a fast-moving environment.
- Commercially aware, always looking for ways to improve efficiency, service and profitability.
- Credible, straightforward communicator who builds trust with engineers, office staff and clients alike.
Operations Manager Reactive Maintenance employer: Recruit Select Limited
Contact Detail:
Recruit Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Reactive Maintenance
✨Tip Number 1
Network like a pro! Reach out to your connections in the reactive maintenance field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, volunteer or take on short-term projects related to operations management. This not only boosts your experience but also shows potential employers that you're proactive and passionate about the industry.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how your skills can help improve their operations. This will show that you're not just interested in any job, but specifically in making a difference at their company.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills and interests. Plus, it gives us a chance to see your application directly and get you in front of the right people faster.
We think you need these skills to ace Operations Manager Reactive Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in reactive maintenance and any relevant software skills, like BigChange or Xero. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've improved operations or led teams in the past. We love a good story!
Showcase Your People Skills: As an Operations Manager, you'll be leading teams and managing client relationships. Make sure to highlight your people leadership skills in your application. We want to know how you build trust and motivate others!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Recruit Select Limited
✨Know Your Operations Inside Out
Make sure you’re familiar with the day-to-day operations of a reactive maintenance business. Brush up on how scheduling, job intake, and client management work. Being able to discuss specific examples from your past experience will show that you understand the role and can hit the ground running.
✨Demonstrate People Leadership Skills
Prepare to talk about your experience in leading teams, especially in a fast-paced environment. Think of examples where you’ve coached or developed team members, addressed underperformance, or improved team dynamics. This will highlight your ability to manage and motivate staff effectively.
✨Get Comfortable with KPIs and Software
Familiarise yourself with key performance indicators relevant to the role, like engineer utilisation and first-time fix rates. If you’ve used software like BigChange or Xero, be ready to discuss how you’ve leveraged these tools to drive improvements in your previous roles.
✨Showcase Your Client Management Experience
Be prepared to share how you’ve built strong relationships with clients in the past. Discuss any challenges you faced and how you resolved them, as well as how you’ve handled escalations. This will demonstrate your ability to maintain high service standards and ensure client satisfaction.
