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For Companies At a Glance
- Tasks: Schedule jobs and manage engineers in a fast-paced maintenance environment.
- Company: Join a dynamic maintenance company focused on efficiency and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the backbone of operations and ensure smooth service delivery.
- Qualifications: Experience in property maintenance or admin, and strong organisational skills.
- Other info: Fast-paced role with potential for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Role is working for a maintenance company. Responsible for scheduling jobs, engineers and clients running smoothly in a fast-paced maintenance environment.
- Answer inbound office calls and manage the main info inbox.
- Log all new jobs onto Big Change and book engineers accordingly.
- Book and confirm appointments with clients and tenants.
- Keep job notes, client portals and systems fully up to date.
Engineer Scheduling & Coordination
- Plan and manage engineers' daily schedules.
- Ensure engineers are fully booked 35 days in advance.
- Track engineers' whereabouts during the day and update clients as needed.
- Call engineers daily (around 16:00) to confirm the following day's work.
Parts, Quotes & Admin
- Order materials in advance or reactively to ensure first-time fixes.
- Prepare basic quotes and send to clients.
- Chase outstanding quotes weekly.
- Complete generic RAMS where required.
Job Completion & Invoicing
- Review completed works daily.
- Rebook follow-on works where required.
- Prepare jobs for invoicing once completed.
Out-of-Hours
- Provide one evening per week cover for urgent bookings.
Experience
- Experience in property maintenance, repairs coordination, facilities, or engineering admin.
- Confident dealing with engineers, suppliers, and property managers.
- Highly organised, proactive, and comfortable working under pressure.
- Experience using job management systems (Big Change ideal).
KPIs
- Jobs booked and updated accurately.
- Engineers fully utilised with minimal downtime.
- Client portals and job records kept accurate.
- Positive feedback from engineers and clients.
Maintenance Helpdesk Advisor employer: Recruit Select Limited
Contact Detail:
Recruit Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Helpdesk Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, show us how your skills align with what we do.
✨Tip Number 2
Practice your phone skills! As a Maintenance Helpdesk Advisor, you'll be answering calls all day. Try role-playing with a friend to get comfortable managing inquiries and scheduling jobs.
✨Tip Number 3
Stay organised! Use tools or apps to keep track of your job applications and follow-ups. This will help you manage your time effectively and ensure you don’t miss any opportunities.
✨Tip Number 4
Network like a pro! Connect with people in the industry on LinkedIn or at local events. Building relationships can lead to job referrals and insider tips that could give you the edge.
We think you need these skills to ace Maintenance Helpdesk Advisor
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, make sure to highlight your ability to keep things organised. We want to see how you manage schedules and keep track of multiple tasks, especially in a fast-paced environment like ours.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and skills relevant to the role.
Tailor Your Application: Make sure to customise your application for the Maintenance Helpdesk Advisor role. We love seeing candidates who take the time to align their experiences with what we’re looking for, especially in scheduling and client management.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes everything easier for both of us!
How to prepare for a job interview at Recruit Select Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Maintenance Helpdesk Advisor. Familiarise yourself with scheduling jobs, managing engineers, and handling client communications. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss how you manage multiple tasks under pressure. Share specific examples from your past experiences where you successfully coordinated schedules or handled urgent requests. This will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Job Management Systems
If you have experience with job management systems like Big Change, make sure to highlight it during the interview. If not, do a bit of research on similar systems and be ready to discuss how you would adapt to using new software. This shows your willingness to learn and adapt quickly.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers!
