At a Glance
- Tasks: Manage customer queries and ensure exceptional service delivery.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Monday to Friday hours, competitive salary, and opportunities for growth.
- Other info: Perfect for those eager to learn and grow in a tech-driven environment.
- Why this job: Be the voice of the customer and make a real difference.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
Office based Monday to Friday 9am - 5pm. You will take ownership of the incoming customer communication, making sure that any existing or new customer queries or issues are processed and resolved in a timely manner exceeding the customers' expectations.
Your responsibilities will include:
- Manage incoming calls and emails and signpost to relevant staff
- Own the customer service in the business and log all feedback, issues and resolve complaints
- Process technical support issues and troubleshoot internally and with OEM support functions and software
- Assist testing and commissioning of the CRM to replace manual processes
- Logging and tracking and resolving complaints.
Customer-focused, with a genuine desire to deliver a great customer experience. Highly organised, reliable and able to manage your own workload. Curious and willing to learn new technical products, systems and processes. A logical problem solver who enjoys getting to the root cause of an issue. Comfortable working with CRM systems, Microsoft Office and other digital tools.
Technical Sales Administrator in London employer: Recruit Select Limited
As a Group Accounts Manager in our dynamic organisation, you will thrive in a supportive work culture that values collaboration and innovation. We offer competitive benefits, including professional development opportunities tailored to your career growth, all within a vibrant location that fosters both personal and professional fulfilment. Join us to be part of a team that is committed to excellence in the Freight Industry, where your expertise in multi-currency accounting will be truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Recruit Select Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Recruit Select Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Sales Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Recruit Select Limited:Your cover letter is your chance to shine! Tell us why you want to work at Recruit Select Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Recruit Select Limited!
How to prepare for a job interview at Recruit Select Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
