We are currently recruiting for a Customer Account Manager to manage our client accounts. The job role involves taking and processing orders from our existing customers via telephone and email and providing excellent customer service. Experience within a business-to-business environment is preferred, but if you have experience in providing customer service or sales via telephone and email we would like to hear from you. Working hours are Monday - Friday 08:30 -17:00 - This role is working 100% in the office Key Responsibilities: Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone, email. Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions. Utilise available resources and tools to resolve customer complaints. Product/Service Knowledge: Develop a comprehensive understanding of the company's products - Training will be provided Order Processing: Assist customers with order placement, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience. Up-Selling: Identify opportunities to promote additional products that will benefit the customer. Professional Communication: Exhibit a friendly, empathetic, and professional communication style. Ensure that customers feel valued and respected throughout their interactions with the company. Parking available TPBN1_UKTJ
Customer Account Manager employer: Recruit Select Limited
As a Group Accounts Manager in our dynamic organisation, you will thrive in a supportive work culture that values collaboration and innovation. We offer competitive benefits, including professional development opportunities tailored to your career growth, all within a vibrant location that fosters both personal and professional fulfilment. Join us to be part of a team that is committed to excellence in the Freight Industry, where your expertise in multi-currency accounting will be truly valued.
