At a Glance
- Tasks: Manage customer payments and resolve payment issues in a fast-paced environment.
- Company: Join a growing team in a dynamic credit control department in Middlesbrough.
- Benefits: Earn quarterly bonuses, enjoy competitive pay, and receive additional benefits.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
- Why this job: Make a real impact by ensuring customers pay on time and maintaining strong relationships.
- Qualifications: Strong communication skills, organisation, and experience with Microsoft products required.
The predicted salary is between 27450 - 33550 £ per year.
We are currently recruiting for a Credit Controller to join our expanding busy Credit Control Team in Middlesbrough. This position also offers quarterly bonuses - £100 - £600 plus benefits.
The purpose of the job role is to be responsible for the day to day receivables management of a portfolio of 'owned' customers, ensuring that insofar as possible payments are received in line with individual customer assigned payment terms.
Key Responsibilities:
- Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment.
- Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary.
- Clearly & promptly record all conversations and other correspondence on the customer account.
- Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor.
- Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions.
- Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
- Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation.
- Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon.
- Prompt and accurate record keeping.
- The transactional integrity of specific sales ledger accounts, including the timely and accurate resolution of unallocated cash.
- The prompt identification and referral of credit risk issues.
- The prompt identification and referral of unresolved queries that are holding up payments.
Key Skills / Attributes:
- Team player - able to work independently and with others to achieve common goals and targets.
- Highly organised and able to prioritise workloads within a very busy and fast-moving environment.
- Strong customer service skills.
- Strong negotiating skills; able to speak confidently to people at all levels.
- Persuasive; able to achieve results by influencing the actions of others.
- Ability to meet deadlines without compromising accuracy.
- Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc).
Credit Controller employer: Recruit Select Limited
Join a dynamic and supportive team where your contributions are valued and recognised. With a strong focus on employee development, we offer extensive training opportunities and a collaborative work culture that encourages innovation and growth. Located in a vibrant area, our hybrid working model ensures a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers in tax compliance and advisory.
