At a Glance
- Tasks: Manage customer payments and resolve payment issues in a fast-paced environment.
- Company: Join a growing team in a dynamic credit control department in Middlesbrough.
- Benefits: Earn quarterly bonuses, enjoy competitive pay, and receive additional benefits.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
- Why this job: Make a real impact by ensuring customers pay on time and maintaining strong relationships.
- Qualifications: Strong communication skills, organisation, and experience with Microsoft products required.
The predicted salary is between 27450 - 33550 £ per year.
We are currently recruiting for a Credit Controller to join our expanding busy Credit Control Team in Middlesbrough. This position also offers quarterly bonuses - £100 - £600 plus benefits.
The purpose of the job role is to be responsible for the day to day receivables management of a portfolio of 'owned' customers, ensuring that insofar as possible payments are received in line with individual customer assigned payment terms.
Key Responsibilities:
- Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment.
- Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary.
- Clearly & promptly record all conversations and other correspondence on the customer account.
- Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor.
- Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions.
- Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
- Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation.
- Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon.
- Prompt and accurate record keeping.
- The transactional integrity of specific sales ledger accounts, including the timely and accurate resolution of unallocated cash.
- The prompt identification and referral of credit risk issues.
- The prompt identification and referral of unresolved queries that are holding up payments.
Key Skills / Attributes:
- Team player - able to work independently and with others to achieve common goals and targets.
- Highly organised and able to prioritise workloads within a very busy and fast-moving environment.
- Strong customer service skills.
- Strong negotiating skills; able to speak confidently to people at all levels.
- Persuasive; able to achieve results by influencing the actions of others.
- Ability to meet deadlines without compromising accuracy.
- Computer literate - good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc).
Credit Controller employer: Recruit Select Limited
Join a vibrant and supportive team as an Internal Sales Executive in our friendly office environment, where collaboration and communication are at the heart of our work culture. We offer competitive benefits, opportunities for professional growth, and a chance to make a meaningful impact by supporting our Sales Team in delivering exceptional service to our customers. Located in a bustling area, our office provides a dynamic atmosphere that fosters both personal and career development.
