At a Glance
- Tasks: Support customers in the automotive industry and manage daily operations.
- Company: Join a dynamic automotive company with a focus on customer satisfaction.
- Benefits: $2600 basic salary plus variable bonus, Monday to Friday work schedule.
- Other info: Opportunity for growth in a fast-paced environment.
- Why this job: Be the friendly face of our service team and make a difference for customers.
- Qualifications: Minimum 2 years of customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Working Days/ Timings: Monday to Friday, 8.00am to 6.00pm (may OT, not often)
Responsibilities
- Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.
- Greeting, checking in, directing customers to the appropriate location, provide lounge services and letting service team know of customers’ arrival.
- Responsible for incoming mails, parcels and payment collections at the counter.
- Manage the preparation and filing of monthly report.
- Coordinate with shuttle service on picking and sending customers to assigned destinations.
- Summarise and verify retail transactions settlement for account use.
- Custodian for customer area’s cleanliness and tidiness.
- Assist Service Advisors in daily operations comprising the following:
- Responsible for checking of service/recall campaigns for customer’s vehicle.
- Parts ordering via Purchase Requisition and coordination when parts arrive.
- Making quotations to customers for service jobs.
- Opening Purchase Orders.
- Preparing invoices after job completion.
- Pickup and delivery arrangement.
- Monitor and track the Parts-Arrived-But-Outstanding-Jobs.
- Call and follow-up with customers on NPS survey.
- Keep records of warranty job orders handed to warranty department.
- Scanning and filing of job orders on a daily basis.
Requirements
- At least 2 years of Customer Service experience
Customer Support Administrator (Automotive Industry) | $2600 Basic + VB in London employer: Recruit Now
As a Customer Support Administrator in the automotive industry, you will thrive in a dynamic and supportive work environment that values teamwork and customer satisfaction. Our company offers competitive remuneration, opportunities for professional growth, and a commitment to maintaining a clean and welcoming atmosphere for both employees and customers. Join us to be part of a team that prioritises employee well-being and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator (Automotive Industry) | $2600 Basic + VB in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your experience in customer service and how it relates to the automotive industry.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Support Administrator (Automotive Industry) | $2600 Basic + VB in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the automotive industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Administrator role. Share specific examples of how you've handled customer enquiries or managed administrative tasks in the past.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your points are easy to understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Recruit Now
✨Know the Automotive Industry
Familiarise yourself with the automotive industry, especially customer service trends. Research common issues customers face and how they are resolved. This will show your potential employer that you’re not just interested in the role but also in the industry.
✨Master the Job Responsibilities
Review the job description thoroughly and prepare examples from your past experience that align with the responsibilities listed. Be ready to discuss how you've handled phone calls, managed customer inquiries, or coordinated services in previous roles.
✨Showcase Your Communication Skills
As a Customer Support Administrator, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to refine your responses.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
