At a Glance
- Tasks: Provide top-notch customer support and manage daily operations in a dynamic automotive environment.
- Company: Join a trusted automotive brand with a strong reputation for excellence.
- Benefits: Earn up to $2,600 plus bonuses, with a 5-day work week.
- Other info: Enjoy a supportive team atmosphere and opportunities for growth.
- Why this job: Be the friendly face of customer service and make a difference every day.
- Qualifications: GCE ‘O’ level or Diploma, with excellent customer handling skills.
The predicted salary is between 20000 - 26000 € per year.
Our Client, an established & trusted automotive brand, is inviting qualified candidates to fill the position as Customer Support Administrator.
Up till $2,600 Basic + Bonus
5 days work week
Customer service-oriented
Responsibilities:
- Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.
- Greeting, checking in, directing customer to the appropriate location, provide lounge services and letting service team know of customers’ arrival.
- Responsible for incoming mails, parcels and payment collections at the counter.
- Manage the preparation and filing of monthly report.
- Coordinate with shuttle service on picking and sending customers to assigned destinations.
- Summarise and verify retail transactions settlement for account use.
- Custodian for customer area’s cleanliness and tidiness.
- Assist Service Advisors in daily operations comprising the following:
- Responsible for checking of service/recall campaigns for customer’s vehicle.
- Parts ordering via Purchase Requisition and coordination when parts arrive.
- Making quotations to customers for service jobs.
- Opening Purchase Orders.
- Preparing invoices after job completion.
- Pickup and delivery arrangement.
- Monitor and track the Parts-Arrived-But-Outstanding-Jobs.
- Call and follow-up with customers on NPS survey.
- Keep records of warranty job orders handed to warranty department.
- Scanning and filing of job orders on a daily basis.
- Perform general, administrative and ad-hoc duties as assigned.
Requirements:
- Minimum GCE ‘O’ level / Diploma Holder.
- Excellent interpersonal & customer handling skills.
- Proficient in MS Office applications.
- At least 2 years of Customer Service experience.
- May OT, but not often.
- Customer Service experience from any industries are welcomed.
Customer Support Administrator (Automobile), Up till $2,600 | 5 days | Alexandra in London employer: Recruit Now
Join a reputable automotive brand as a Customer Support Administrator, where you will thrive in a supportive and dynamic work environment. With a competitive salary of up to $2,600 and a five-day work week, we prioritise employee well-being and growth, offering opportunities for professional development and a culture that values teamwork and customer satisfaction. Located in Alexandra, our company fosters a collaborative atmosphere, ensuring that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator (Automobile), Up till $2,600 | 5 days | Alexandra in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, let them see your enthusiasm for their brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! Make sure your outfit is professional and fits the company vibe. First impressions matter, so look sharp and ready to represent.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Customer Support Administrator (Automobile), Up till $2,600 | 5 days | Alexandra in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how your background fits with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Support Administrator role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Be Clear and Concise:When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for this position.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter!
How to prepare for a job interview at Recruit Now
✨Know the Brand Inside Out
Before your interview, do some homework on the automotive brand. Understand their values, products, and customer service philosophy. This will not only impress the interviewer but also help you tailor your answers to align with their expectations.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your capability and commitment to excellent service.
✨Be Prepared for Role-Specific Questions
Expect questions related to the responsibilities listed in the job description. For instance, you might be asked how you would handle incoming calls or manage customer inquiries. Practise your responses to these scenarios to show that you’re ready for the job.
✨Dress the Part and Be Professional
Even if the company has a casual vibe, it’s important to dress professionally for the interview. This shows respect for the opportunity and sets a positive tone. Also, remember to arrive on time and bring any necessary documents, like your CV and references.
