At a Glance
- Tasks: Support customers in the automotive industry and manage daily operations.
- Company: Join a dynamic automotive company focused on customer satisfaction.
- Benefits: Competitive salary, Monday to Friday schedule, and opportunities for overtime.
- Other info: Enjoy a collaborative environment with room for growth.
- Why this job: Be the face of customer experience and make a difference every day.
- Qualifications: Minimum 2 years of customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
Customer Support Administrator (Automotive Industry) | $2600 Basic + VB
Working Days/ Timings: Monday to Friday, 8.00am to 6.00pm (may OT, not often)
Responsibilities:
- Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.
- Greeting, checking in, directing customers to the appropriate location, provide lounge services and letting service team know of customers’ arrival.
- Responsible for incoming mails, parcels and payment collections at the counter.
- Manage the preparation and filing of monthly report.
- Coordinate with shuttle service on picking and sending customers to assigned destinations.
- Summarise and verify retail transactions settlement for account use.
- Custodian for customer area’s cleanliness and tidiness.
- Assist Service Advisors in daily operations comprising the following:
- Responsible for checking of service/recall campaigns for customer’s vehicle.
- Parts ordering via Purchase Requisition and coordination when parts arrive.
- Making quotations to customers for service jobs.
- Opening Purchase Orders.
- Preparing invoices after job completion.
- Pickup and delivery arrangement.
- Monitor and track the Parts-Arrived-But-Outstanding-Jobs.
- Call and follow-up with customers on NPS survey.
- Keep records of warranty job orders handed to warranty department.
- Scanning and filing of job orders on a daily basis.
- Perform general, administrative and ad-hoc duties as assigned.
Requirements:
- At least 2 years of Customer Service experience.
Automotive Customer Experience Coordinator in London employer: Recruit Now
As an Automotive Customer Experience Coordinator, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company offers competitive remuneration, a structured work schedule, and a culture that values teamwork and customer satisfaction, making it an ideal place for those seeking a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Customer Experience Coordinator in London
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across when it counts.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and gives you a chance to find out if the job is right for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It’s a simple way to show your enthusiasm for the role and keep you on their radar.
We think you need these skills to ace Automotive Customer Experience Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the automotive industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application reflects your strong communication skills. Whether it’s through clear writing or a friendly tone, we want to see that you can connect with people easily.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Recruit Now
✨Know the Automotive Industry
Familiarise yourself with the latest trends and challenges in the automotive sector. This will not only show your passion for the industry but also help you answer questions more effectively, demonstrating that you understand the context of the role.
✨Master Customer Service Scenarios
Prepare for situational questions related to customer service. Think of specific examples from your past experience where you successfully handled difficult customers or resolved issues. This will showcase your problem-solving skills and ability to maintain a positive customer experience.
✨Be Ready to Discuss Administrative Skills
Since the role involves various administrative tasks, be prepared to discuss your organisational skills. Bring examples of how you've managed reports, coordinated schedules, or maintained records in previous jobs. This will highlight your attention to detail and efficiency.
✨Show Enthusiasm for Teamwork
The job requires collaboration with service advisors and other team members. Be ready to talk about your experiences working in teams, how you contribute to a positive work environment, and your approach to communication. This will demonstrate that you're a team player who can fit into their culture.
