At a Glance
- Tasks: Handle customer inquiries, manage reports, and assist service advisors in daily operations.
- Company: Join a leading automotive company with a focus on customer satisfaction.
- Benefits: Competitive salary of $2600 plus variable bonuses, with a supportive work environment.
- Other info: Enjoy a Monday to Friday schedule with opportunities for growth in the automotive industry.
- Why this job: Be the friendly face of our automotive service and make a difference for customers every day.
- Qualifications: 2 years of customer service experience required; passion for helping others is a must.
The predicted salary is between 30000 - 40000 £ per year.
Working Days/ Timings: Monday to Friday, 8.00am to 6.00pm (may OT, not often)
Responsibilities
- Handle phone calls, answer general enquiries, take/pass messages to the appropriate recipients.
- Greeting, checking in, directing customers to the appropriate location, provide lounge services and letting service team know of customers’ arrival.
- Responsible for incoming mails, parcels and payment collections at the counter.
- Manage the preparation and filing of monthly report.
- Coordinate with shuttle service on picking and sending customers to assigned destinations.
- Summarise and verify retail transactions settlement for account use.
- Custodian for customer area’s cleanliness and tidiness.
- Assist Service Advisors in daily operations comprising the following:
- Responsible for checking of service/recall campaigns for customer’s vehicle.
- Parts ordering via Purchase Requisition and coordination when parts arrive.
- Making quotations to customers for service jobs.
- Opening Purchase Orders.
- Preparing invoices after job completion.
- Pickup and delivery arrangement.
- Monitor and track the Parts-Arrived-But-Outstanding-Jobs.
- Call and follow-up with customers on NPS survey.
- Keep records of warranty job orders handed to warranty department.
- Scanning and filing of job orders on a daily basis.
- Perform general, administrative and ad-hoc duties as assigned.
Requirements
- At least 2 years of Customer Service experience
Customer Support Administrator (Automotive Industry) | $2600 Basic + VB employer: Recruit Now
Join a dynamic team in the automotive industry where your contributions as a Customer Support Administrator will be valued and recognised. With a supportive work culture that prioritises employee growth, you will enjoy competitive benefits including a solid basic salary and variable bonuses, all while working in a clean and organised environment that fosters collaboration and efficiency. Located in a vibrant area, this role offers the chance to engage with customers directly and make a meaningful impact on their experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator (Automotive Industry) | $2600 Basic + VB
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that suit your skills. Plus, it gives us a chance to see your application directly and consider you for future opportunities.
We think you need these skills to ace Customer Support Administrator (Automotive Industry) | $2600 Basic + VB
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially in the automotive industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing relevant achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Administrator role. We love enthusiasm, so let us know why you’re excited about joining our team!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining StudySmarter!
How to prepare for a job interview at Recruit Now
✨Know the Automotive Industry
Familiarise yourself with the automotive industry, especially customer service trends. Research common issues customers face and how they are resolved. This will show your potential employer that you’re not just interested in the role but also understand the context in which it operates.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your customer service skills. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to manage the responsibilities outlined in the job description.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a mock customer inquiry or complaint. Practising these scenarios beforehand can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools used for customer management, or how success is measured in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
