At a Glance
- Tasks: Manage customer relationships and oversee the full order process from enquiry to delivery.
- Company: Join a dynamic team in a fast-paced environment focused on customer service.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Exciting career development opportunities in a collaborative setting.
- Why this job: Make a real impact by ensuring customer satisfaction and smooth operations.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
An exciting opportunity for a motivated and enthusiastic individual to join a fast-paced environment, supporting customer service operations. The role involves managing customer relationships and overseeing the full order process from initial enquiry through to delivery.
Key Responsibilities
- Build and maintain strong relationships with customers via email and internal systems
- Manage end-to-end order processing, including amendments, rescheduling, returns, and repairs
- Respond to customer enquiries and provide timely updates on order status
- Liaise with internal departments such as Production and Purchasing to ensure on-time delivery
- Monitor and update order schedules, escalating any issues where necessary
- Maintain accurate records across systems (pricing, quotations, customer data, BOMs, and drawings)
- Prepare and update customer quotations and support RFQs
- Raise credit and debit notes where required
- Review and manage the customer order book, ensuring all changes are communicated effectively
- Support stock takes, audits, and sales forecasting activities
- Attend production meetings and contribute to operational planning
- Identify potential issues and propose solutions
Account Manager employer: Recruit Mint
Join our dynamic team in St Neots, Cambridgeshire, where we prioritise employee growth and a supportive work culture. As a Manufacturing Unload Operator, you'll benefit from competitive pay, structured shifts that allow for a healthy work-life balance, and ample opportunities for career development in a stable and expanding environment. We value your contributions and are committed to fostering a workplace where you can thrive and build a meaningful career.
